Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Promotions like discounts can encourage conversions and enhance customer loyalty.

Customer Experience 69

Customer Experience Payment Services Checkout Returns 69

Inside Retail

SEPTEMBER 20, 2022

It means putting language at the heart of your business. Communicating authentically with culturally and linguistically diverse (CALD) customers should be at the top of the to-do list for all retail businesses. It also means not missing the opportunities that your customer base presents.

Business Communication 244

Business Communication Advertising Marketing Promotions 244

Retail Next

FEBRUARY 19, 2020

Maintaining customer loyalty. Customers are looking for exceptional service and unbeatable prices from trustworthy retailers. Needless to say, customer experience is a crucial factor for brand loyalty. And without loyal customers, it’s difficult for businesses to grow. Managing your business and brand.

Management 59

Management Marketing Shipping Shopping 59