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David’s Bridal to Debut New Store Format Designed for One-on-One Customer Experiences

Retail TouchPoints

The planned upgrades follow soft launches of the concept earlier this year in Torrance, Calif., Select locations will include a Little White Dress Boutique and Flower Girl Shop, as well as a “shimmer and shine” shop that houses designer shoes and accessories. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

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Watches of Switzerland UK sales impacted by ‘minimal return’ of tourist spending

Retail Gazette

The retailer noted the impact of the tourist tax, highlighting that UK performance continues to be driven by “domestic clientele with minimal return of tourist spending due to the lack of VAT free shopping”. Sales in the US grew 6% to £846m, but sales in the UK and Europe dropped 5% to £846m “impacted by macroeconomic conditions in the UK”.

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Parlour X founder Eva Galambos on her life as a luxury fashion buyer

Inside Retail

Tastemaker and entrepreneur Eva Galambos first opened the doors to her luxury multi-brand boutique Parlour X in 2001 in Sydney, when she began introducing major international labels to Australian consumers, from Balenciaga to Vivienne Westwood. . For one, there were very few dedicated luxury boutiques in Australia.

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Chico’s Taps the Power of Personal Connections to Virtually Connect Associates and Shoppers

Retail TouchPoints

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. In 2020, we significantly beat our StyleConnect sales plan with strong double-digit growth,” she added.

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Laings to upsize at St David’s marking welsh debut for Patek Philippe

Retail Focus

The transformation of the family-run jewellers’ existing boutique at St David’s forms an integral part of Laings’ UK-wide expansion plan, with a £3 million investment into its presence in Cardiff. We can’t wait to unveil our new showroom to our Welsh clientele next month.”.

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Revealed: Raffles’ strategy to lure back in luxury customers

Inside Retail

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The Raffles team plans to complete the mall rejuvenation program by the end of the year, with the plan to execute more unique, experiential events and activities to engage shoppers.

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

Brands such as Gucci and The RealReal have successfully digitized their high-touch clienteling experiences to nurture their customer relationships. The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S. Trend 4: Reimagining The Boutique Experience. Source: Gucci).