Beauty and Health Customer Experience Management Store Operations 
Retail TouchPoints
AUGUST 10, 2020
Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Paula Rosenblum, Managing Partner, RSR Research.
Retail TouchPoints
JULY 21, 2020
Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. More than 150 of Walmart Canada’s 408 stores are targeted for renovation.
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Retail TouchPoints
JANUARY 21, 2021
Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Positioned as a “tele-triage platform,” the service was designed to connect pet parents to licensed vets when they had health questions or concerns. We had to flex all our muscles,” Singh said.
Retail TouchPoints
FEBRUARY 10, 2022
Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.
Mass Relators
FEBRUARY 8, 2024
Walgreens Boots Alliance (WBA) chief executive officer Tim Wentworth announced Thursday updates to WBA’s Executive Committee as the company advances a health services strategy rooted in its retail pharmacy footprint. Tracey Brown, executive vice president and president, Walgreens retail and chief customer officer. DEERFIELD, Ill.
Retail TouchPoints
APRIL 17, 2023
The whole beauty industry — color cosmetics, skincare, shampoo, nail polish — have moved in this direction, but we did this nine years ago. If we care about people and our customers, we can’t put ingredients in that we don’t feel comfortable about. We’re seeing 10,000 customers per week on average.
Retail TouchPoints
JUNE 17, 2021
Purina is launching the pilot with education on the Purina ONE 28-Day Challenge, showing pet owners the health differences its products can make over a four-week period. It includes product category information along with mobile integration into an augmented reality (AR) experience. “We
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