Retail TouchPoints

JUNE 27, 2022

So what’s the plan? They are product experts, conversing with countless consumers a day where their recommendations and guidance carry meaningful weight with customers — at the point of purchase. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.

Advertising 254

Advertising Employee Engagement Consumer Marketing 254

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience. The post Elevating Training and Onboarding Effectiveness for New Employees appeared first on Theatro.

Employee Engagement 98

Employee Engagement Returns Customer Experience Planning 98

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 94

Employee Engagement Loss Prevention Returns Fulfillment 94

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

365 Retail

SEPTEMBER 17, 2023

From implementing an advanced Point of Sale (POS) system that integrates seamlessly with your inventory management, to employing AI technology for personalised marketing, the digital tools at your disposal are diverse. Engagement goes beyond simply keeping employees happy.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Inside Retail

JULY 19, 2022

Resilience: we knew that resilience was at its lowest ever recorded in 2018, and since the pandemic, 85 per cent of people have said that their wellbeing and resilience have got worse. This is why the battle to get people to return to the office is going to be so hard-fought and so highly questioned. We all know it’s there.

Returns 130

Returns Employee Engagement Marketing Planning 130

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Theatro

MAY 19, 2022

This becomes even harder, especially since I can’t see all my team at all times to put in place to provide customer service.” With those initiatives in mind, Theatro’s team led the development of the pilot strategy, project plan, measurement strategy, and data collection plan, building consensus and earning executive support.

Store Operations 98

Store Operations Customer Experience Planning Management 98

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. When looking at your sales process, it’s easy to lose sight of each individual step. 2: Automate as Much as Possible.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Theatro

MAY 4, 2020

As many states begin to tiptoe back from sheltering-at-home, what’s even more eye-opening is the broad agreement that we likely still have a long way to go before we settle into the Next Normal. In arriving at these 16 key steps, two takeaways have become clear. Second, rebuilding trust is the name of the game.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. Using outside expertise to train your employees can help them succeed.

Customer Experience 62

Customer Experience Employee Engagement Returns Planning 62