Retail TouchPoints

JUNE 17, 2021

“We are excited to have a storytelling platform in the pet category that communicates Purina’s expertise and commitment to providing the leading products that keep pets safe, happy and healthy,” said Kenneth Endermuhle, Manager of Category Experience Design at Purina in a statement.

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Retail TouchPoints

SEPTEMBER 21, 2020

By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. The DSW shop-in-shops will span 1,200 square feet and stock approximately 200 footwear styles that customers can try on, with 100. more options available from the digital showroom wall. “By Hy-Vee, Inc.

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Retail TouchPoints

FEBRUARY 27, 2024

Since launching the Pets vertical in 2020, DoorDash has more than 400,000 pet products available for on-demand delivery,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement. Over the last few months, DoorDash has been expanding to new verticals and growing its supermarket footprint.

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Supermarket Store Operations Customer Experience ATS 253

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

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Retail TouchPoints

MARCH 26, 2024

Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible from North America for 20 years. The supermarket retailer will close 48 stores in upstate New York and Pennsylvania that are located in the “path of totality” from 3 to 3:30 p.m. ET on April 8.

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Supermarket Returns Location Management 263

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

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Point of Sale Supermarket Customer Experience Management 283

Retail Focus

AUGUST 22, 2023

With retailers facing continued supply chain disruption – from the long shadow of covid-19 to Russia’s war on Ukraine and climate change – shoppers are reporting increased levels of out-of-stock products, according to the latest data from Retail Insight , the leading provider of store operations execution software.

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Grocer Supermarket Store Operations Customer Experience 130

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

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Retail TouchPoints

FEBRUARY 13, 2024

The supermarket giant will invest $500 million to lower prices on “day one” following the transaction’s close, and also plans to invest $1.3 billion to improve Albertsons’ brick-and-mortar stores. We know this model works because we’ve been doing it successfully for many years.”

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Planning Grocer Supermarket Shopping 278

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

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Fulfillment Supermarket Marketing Store Operations 266

Retail TouchPoints

JUNE 30, 2023

Alibaba has opened 12 new Freshippo supermarkets in eight Chinese cities, including Beijing, Shanghai and Guangzhou. Freshippo combines physical and digital commerce in its 300+ stores throughout the country. Customers can order online and get their groceries delivered or visit brick-and-mortar stores known for their fresh produce.

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Planning Supermarket Consumer Store Operations 268

Retail TouchPoints

FEBRUARY 22, 2024

Value supermarket retailer Grocery Outlet will acquire United Grocery Outlet , a 40 -store chain with a similar business model, to gain a presence in the Southeast. operates more than 460 stores in nine Western and Mid-Atlantic states. Grocery Outlet, based in Emeryville, Calif.,

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Retail TouchPoints

MARCH 6, 2024

The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores. Our partnership with Instacart means that we don’t have to spend additional effort maintaining operations.”

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Grocer Fulfillment Supermarket Marketing 231

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Supermarket Customer Experience 279

Retail TouchPoints

SEPTEMBER 22, 2023

Kroger will boost the number of local products on its shelves by 10% following the supermarket giant’s planned merger with Albertsons , which is expected to close in early 2024. The increase will add at least 30 new local products in each store. in a statement.

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Supermarket Planning Consumer Marketing 252

Inside Retail

JUNE 20, 2021

At Coles’ Strategy Day on Thursday, the company said this will account for about 60 per cent of capital expenditure (capex), while 20 per cent will go towards 50 store renewals and 20 new stores. When you look at capex over the past five years, Coles has, relatively, under invested. Omnichannel strategy.

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Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. Louis Schnucks stores this fall, with a broader rollout planned for later this year. Select Caper Carts will include a bottom rack for heavy and bulky items. “We

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Checkout Promotions Supermarket Accounting 226

Mass Relators

OCTOBER 25, 2021

Seventy-five years later, we are still made up of family-owned businesses with deep roots in the communities where our stores operate,” said Colalillo, who also leads his own family business, ShopRite of Hunterdon County, which was founded by his father in 1954 and today includes five ShopRite stores.

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ATS Grocer Supermarket Store Operations 52

Retail TouchPoints

SEPTEMBER 18, 2023

Stop & Shop has enhanced its in-store googly-eyed Marty robots to alert store associates when items need restocking, as well as detecting, in real time, when items are misplaced. The new Marty robot uses computer vision technology, AI-driven business intelligence and cloud-based analytics to enhance the in-store experience.

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Shopping Supermarket Store Operations Customer Experience 147

Retail TouchPoints

OCTOBER 26, 2023

Traditional methods of manual audits and gap scans are time-intensive and only provide a picture of your availability at that given moment in time. Retailers that have moved to a data-driven approach have improved their sales, operational efficiency and overall profitability. A win-win for both the retailer and the customer.

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Checkout Supermarket Fulfillment Consumer 243

365 Retail

MAY 17, 2024

have announced a new five-year strategic partnership aimed at accelerating Sainsbury’s Next Level strategy by leveraging Microsoft’s advanced artificial intelligence (AI) and machine learning (ML) capabilities along with Sainsbury’s extensive datasets. J Sainsbury plc and Microsoft Corp.

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Grocer Returns Store Operations Customer Experience 62

Retail TouchPoints

AUGUST 5, 2020

The city of Shanghai was shut down, life was at a complete standstill and the future was uncertain. This Retail Store Tours China video from March in Shanghai shows the conditions in China at that time. As the pandemic rapidly emerged and tightened its grip on Asia, stores, restaurants and shopping centers closed.

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Supermarket Returns Shopping Department Stores 263

Retail TouchPoints

JUNE 12, 2020

Following a 16-store pilot of curbside pickup, Sam’s Club is rolling out the service to all of its 597 locations. The offering, which includes a same-day pickup option, will be free to Sam’s Club Plus-level members and will be offered at no cost to all members for a limited time.

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Supermarket Accounting Shopping Location 152

Mass Relators

OCTOBER 4, 2021

Raley’s has signed a definitive agreement to acquire Bashas’ Family of Stores, a move that would nearly double Raley’s store count and give the regional grocery store operator a presence in Arizona. Once the deal closes, family-owned Bashas’ will continue to operate its existing banners as part of the Raley’s enterprise.

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Supermarket Store Operations Customer Experience Marketing 52

Mass Relators

AUGUST 24, 2022

president Nicholas Bertram will leave the retailer at the end of the month to pursue new opportunities, parent company Ahold Delhaize USA announced on Wednesday. where he served as senior vice president of retail operations for Jewel-Osco in Illinois, Indiana and Iowa. QUINCY, MASS. John Ruane has been appointed interim president.

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Supermarket Store Operations Promotions Customer Experience 52

Retail TouchPoints

AUGUST 27, 2020

Retailers that can articulate both the locally sourced product and the story to go with it will be able to provide this very strong consumer experience. RTP: If the ‘final frontier’ of online grocery shopping has been reached, what will be some likely impacts on supermarkets?

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Consumer Shopping Supermarket Apparel 238

Retail TouchPoints

JULY 17, 2020

Deloitte looked at seven trends in its The future is coming … but still one day at a time report, both in terms of where the industry stood at the start of 2020 and what it looks like midway through a turbulent year. This was really amplified by COVID-19. COVID-19 Creates The Foundation For Private Label Renaissance.

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Retail Trends Apparel Fulfillment Merchant Services 132

Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. When the coronavirus pandemic first hit the U.S., Ahold Delhaize is a product of the merger of two companies.

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Supermarket Management Consumer Shopping 175

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Sri Narasimhan Consumers may wonder what companies do with all this data, or if they do anything at all. RTP: What’s been the impact of this focus on closed-loop processes for CVS’ customers?

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Customer Experience Promotions Consumer Checkout 213

V Count

JULY 9, 2021

Even UK shoppers who are known for their high tolerance when it comes to queues consider 9 minutes long enough to make them reconsider a purchase and leave without buying: 86% of Brits would avoid stores if they perceive the queue to be too long. 83% consider fast-moving queues an integral part of the customer experience.

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Management Checkout Payment Services Technical Support 52

Retail TouchPoints

FEBRUARY 2, 2023

Giant Eagle will upgrade its category management capabilities across its 216 supermarkets and 274 GetGo convenience stores, allowing the retailer to make more informed decisions about which products are placed where within its stores.

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Management Supply Chain Management ATS Supermarket 266

Mass Relators

JANUARY 21, 2023

The seven executives — Rick Brindle, Elizabeth Chace-Marino, Ron Edenfield, Bob Obray, Art Potash, Gordon Reid, and Joe Sheridan — have exemplified food industry excellence through first-rate company leadership, community impact and customer service, according to FMI.

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Beauty and Health Grocer Merchant Services Consumer 52

Retail TouchPoints

MAY 9, 2024

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” And stay tuned next week for a special bonus entry in the series — an on-the-ground take on the smart cart shopping experience. I’ve seen this firsthand on store visits.

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Checkout Payment Services Point of Sale Location 243

Retail TouchPoints

FEBRUARY 8, 2023

Some CPG brands have taken risks — not just focusing on selling the literal product inside the packaging but on conveying a feeling or emotion through the use of a mascot or character, pattern, color and repetition, or even the singular use of typography — without images at all.

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Supermarket Grocer Consumer Accounting 246

Retail TouchPoints

APRIL 6, 2023

Retail is already seeing successful use cases: Albertsons recently rolled out a predictive ordering platform from Afresh Technologies designed for the rapidly changing nature of fresh products to more than 2,000 of its supermarkets, providing department managers with easy-to-use ordering tools leveraging real-time insights. said Thota.

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Payment Services Supply Chain Management Supermarket Accounting 241

Retail TouchPoints

JULY 6, 2022

And as we near the half-mark of 2022, that trend is only continuing as evidenced by recent events such as the Buffalo supermarket shooting. In under one second, an AI-powered visual gun detection system can identify a visible gun, and when it does, it sends an alert to a designated person that the store decided on earlier.

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Supermarket Planning Location ATS 284

Retail TouchPoints

AUGUST 18, 2023

food retail industry comprises nearly 63,000 grocery stores and supermarkets, which amounted to $765.98 To stay competitive, retailers need to create and maintain loyal customers; 43% of customers spend more on brands to which they are loyal. billion in sales in 2021.

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Marketing Promotions Location Supermarket 240