Retail TouchPoints

JANUARY 19, 2024

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Telecommunications 239

Telecommunications Customer Experience Consumer Shopping 239

Retail TouchPoints

APRIL 29, 2021

Johnson likens the impetus behind Enjoy’s “commerce-at-home” model to that which has driven successful companies such as Peloton and Airbnb. With Enjoy, customers make an appointment with a retailer, and a trained expert shows up at their door with the store experience neatly packed up in a suitcase.

ATS 174

ATS Telecommunications Store Operations Consumer 174

Retail TouchPoints

MAY 18, 2021

Telia — a telecommunications company in the Nordic and Baltic states — is piloting a new self-service store model in Tartu, Estonia, as it looks for cost-effective ways to serve customers in regions where full-service offices aren’t in place.

Kiosk 285

Kiosk Telecommunications ATS Customer Experience 285

Retail TouchPoints

JANUARY 22, 2021

What used to be popping into a store three or more times a week quickly converted into buying items in bulk and stocking up for two to three weeks at a time. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. And technology has everything to do with it.

Consumer 190

Consumer Telecommunications Fulfillment Customer Experience 190

Nvidia

DECEMBER 14, 2021

See animated digital humans at work in the exact same, but digital version of the plant. They can replicate a fulfillment center process to test out human-robot interactions before activating certain robot functions in live environments. At GTC, NVIDIA unveiled Omniverse Replicator to help develop digital twins.

Fulfillment 145

Fulfillment Telecommunications Planning Management 145