Mass Relators

JUNE 20, 2022

Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer Experience 285

Customer Experience Employee Engagement Promotions Outdoor 285

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Theatro

JUNE 19, 2023

While there are many goods and services a store can offer, none of it can overcome a disconnected team that will undoubtedly frustrate employees and customers alike. Enhancing Customer Experience with In-Store Communication At the heart of any successful retail business lies exceptional customer service.

Employee Engagement 96

Employee Engagement Visual Merchandising Customer Experience Promotions 96

Wiser

JULY 11, 2022

A retail strategy is the process that retailers use to promote their products or services in order to build awareness and generate sales. Maintaining Customer Loyalty. Tools like promotions, deals, and sales are a good way to keep shoppers coming back to your business, but losing customers is just as easy.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Theatro

OCTOBER 6, 2022

Yet, it is increasingly important given the findings from a McKinsey report that revealed that one out of five people in the United States works in the retail and hospitality sector, and at least half of frontline retail workers are thinking about quitting. This is why process automation is vital when seeking to impact employee engagement.

Employee Engagement 97

Employee Engagement Store Operations Promotions Management 97

Indigo 9 Digital

MARCH 17, 2022

By Tricia McKinnon Customers love Trader Joe’s friendly and helpful staff. Jon Basalone, President of Stores at Trader Joe’s in 2019 said : “ we’ve been around for over 50 years, and we’ve never had layoffs. Trader Joe’s pays its employees well. This variety keeps employees engaged and helps to prevent boredom.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Inside Retail

AUGUST 31, 2023

Sadly, despite trust playing an increasingly crucial role in the success of any business endeavour, trust in leadership, especially for government and institutions, is at a historical low, reports show. It is this trust between leadership and their employees that sets the tone for employee engagement and performance.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Retail TouchPoints

AUGUST 15, 2022

Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Invest in Your People .

Drop-Shipping 221

Drop-Shipping Shipping Outdoor Customer Retention 221

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. Moreover, leveraging analytics can offer deep insights into customer behaviour and preferences, allowing you to tailor your strategies more effectively.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Mass Relators

MAY 31, 2022

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Wiser

SEPTEMBER 27, 2023

Additionally, it can encourage higher response rates as customers feel more inclined to participate in surveys when they are assured their personal information will not be misused or disclosed. In summary, respecting and ensuring the anonymity and confidentiality of survey respondents is at the heart of ethical and effective survey design.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Hyken

JUNE 25, 2021

She writes about how leaders can lead by example and model the change that they wish to see from their employees. Back in 2019, I enjoyed spending a few days in Vegas, speaking and networking at Fiserv’s annual client Forum. Instead, he just showed up at the dealership every day in a suit. So, he didn’t say anything.

Customer Experience 98

Customer Experience Promotions Employee Engagement ATS 98

Clover - Retail

MARCH 29, 2024

What sales volume do you expect at specific times, and how fast do you want to be able to serve customers? How many people, in which number of positions, do you need on the floor at one time? Once you start hiring, you can also create an employee referral program to encourage your staff to refer their contacts.

Planning 52

Planning Employee Engagement Inventory Management Point of Sale 52

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. Over the last five years, if not more, a broad acceptance and normalisation of piercing [has occurred], and there are several players globally that are looking at the space,” Friis said. “If I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

365 Retail

JULY 13, 2021

In 2006, the Office for National Statistics put online sales as a percentage of total retail sales at under 5% but now shows that figure has risen to just under 30% in April 2021. After all, customer expectations and product knowledge have risen as a result of their online experience, and post pandemic, these expectations will be even higher.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Hyken

MAY 4, 2023

Customer service productivity is vital to meeting customers’ needs in 2023 and beyond. Not only is customer service productivity important for providing a good customer experience, it is also vital for business success. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

365 Retail

MARCH 20, 2024

Understanding Shadow Boards At its core, a shadow board is a diverse group of non-executive employees who operate alongside the traditional board of directors or senior management team. John S, an advocate for lean management who deals in 5S supplies , underscores the value of shadow boards in promoting operational excellence.

Employee Engagement 52

Employee Engagement Management Planning Promotions 52

Retail Focus

OCTOBER 21, 2022

UK retailers are at the sharp end of rapid digital transformation as they race to keep pace with shifting customer demands but many of the UK’s leading brands are struggling to adapt, according to groundbreaking new research. 89% of those surveyed work at companies where the annual IT budget exceeds £1m. Study background.

Employee Engagement 239

Employee Engagement Customer Experience Marketing ATS 239