Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. The digital marketplace is the commerce engine in the front, but you need technology at the backend to run it all efficiently.

Customer Experience 221

Customer Experience Customer Retention Marketing Shopping 221

Retail TouchPoints

DECEMBER 21, 2021

Before, people came to the store, looked at and selected items, purchased them and left. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. A World of Data.

Kiosk 293

Kiosk Customer Experience Customer Retention Promotions 293

Storis

APRIL 18, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. Talk to a Sales Professional What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Storis

APRIL 12, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Retail TouchPoints

FEBRUARY 2, 2021

Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace. With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. And to do so they’re “literally looking at things line by line,” said Schwartz.

Returns 215

Returns Fulfillment Shipping Checkout 215

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. Retailers have a vast amount of data about customer shopping behavior and purchase history. trillion in 2026, from $3.3

Merchant Services 271

Merchant Services Customer Retention Shipping Marketing 271

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 231

Marketing Customer Retention Location Consumer 231

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Hyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

Customer Experience 51

Customer Experience Customer Retention Promotions Consumer 51

Wiser

SEPTEMBER 27, 2023

Additionally, it can encourage higher response rates as customers feel more inclined to participate in surveys when they are assured their personal information will not be misused or disclosed. In summary, respecting and ensuring the anonymity and confidentiality of survey respondents is at the heart of ethical and effective survey design.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Retail Minded

FEBRUARY 18, 2023

Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Recurring billing ensures that your customers will purchase from you every month, thereby ensuring an assured flow of repeat orders throughout the month.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 298

Advertising Consumer Customer Retention Fulfillment 298

Inside Retail

JUNE 22, 2023

He said that most retailers are reducing forward buys by at least 10 per cent to compensate for deteriorating demand. “We Among other recommendations, the report suggested that retailers seek to cut costs, reduce debt and – at the first sign of economic recovery – shift to a merger and acquisition strategy in order to obtain market share.

Customer Retention 246

Customer Retention Consumer Accessories Marketing 246

Retail TouchPoints

AUGUST 15, 2022

Consider the immersive 3D billboard Fortnite x Balenciaga launched in key markets to promote their partnership. Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Invest in Your People .

Drop-Shipping 197

Drop-Shipping Shipping Outdoor Customer Retention 197

Hyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. You can’t define your brand—your customer does.

Customer Experience 56

Customer Experience Customer Retention Marketing Promotions 56

Cisco Retail

JULY 16, 2021

Our guest blogger this week is Dave Jennings, VP Strategic Solutions at imi mobile. With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.

Customer Retention 145

Customer Retention Promotions Location Customer Experience 145

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors. By offering personalized experiences, retailers can deepen customer engagement and loyalty, leading to increased repeat business and brand advocacy.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

I Vend

MARCH 14, 2023

Order out of stock items – if the shopper cannot find the item/size/colour they want, the associate can use the mobile POS to reserve the item at another store, or to order it for delivery. Offers and promotions – the associate can ensure that the shopper doesn’t miss a promotion, by using the mPOS to access all current offers.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

365 Retail

DECEMBER 8, 2022

Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. Wunderkind research has found that less frequent but more meaningful insight-led interactions is something customers really want from the brands they deal with. Tactics and approaches.

Customer Retention 52

Customer Retention Promotions Consumer Customer Experience 52

V Count

MAY 5, 2021

Optimize prices & marketing promotions. Your conversion rate is an indicator of good you are at turning visitors into buying customers. Let’s say you recently launched a marketing campaign, like a window display promotion, to drive more people into your shop. Driving traffic from existing customers.

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Inside Retail

AUGUST 3, 2022

“We can build an immersive experience for brands, curate different products in this space, and visitors can also have the opportunity to purchase them right there,” Eremyan told Inside Retail. We did it before the pandemic, and there was a boom in the experience economy then, so the timing was perfect,” said Eremyan.

Customer Retention 130

Customer Retention Customer Experience Promotions Consumer 130

Hyken

FEBRUARY 25, 2022

This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business. No, that’s not a typo.

Customer Retention 52

Customer Retention Customer Experience Accounting Promotions 52

365 Retail

JANUARY 29, 2024

Whether it is the online sites themselves, available in many states now, or the convenience of user-friendly Texas betting apps , online sportsbooks have transformed the sports betting industry, while at the same time offering valuable lessons for traditional retailers looking to up their game.

Payment Services 52

Payment Services Checkout Customer Retention Target Market 52

Retail Minded

JULY 29, 2023

Sustainability: This is becoming one of the factors that influence purchasing decisions of customers. Consumers today care about the environment and expect brands to do their part in reducing waste and promoting sustainability. They can also use social media to respond to customer queries and complaints quickly and efficiently.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Sustainability: This is becoming one of the factors that influence purchasing decisions of customers. Consumers today care about the environment and expect brands to do their part in reducing waste and promoting sustainability. They can also use social media to respond to customer queries and complaints quickly and efficiently.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail TouchPoints

APRIL 5, 2024

iGaming companies typically have minutes at most, and usually only seconds, to retain or lose a customer. If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. Contrast that to retail. About four in five U.S.

Customer Retention 292

Customer Retention Marketing Consumer Shopping 292

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. CMSWire) The better the experience, the more likely that person will return and give the brand their business. Find ways to promote your customers on social media. Here are my top five picks from last week.

Customer Experience 16

Customer Experience Customer Retention Location Promotions 16

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

Point of Sale 273

Point of Sale Checkout Consumer Promotions 273

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. To win in retail, you can’t just have a winning online store. Data is key.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Hyken

DECEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. Over the last 20 years, possibly the most common direction for that conversation to move is toward acquiring new customers. My Comment: Let’s start this Top Five roundup with a list of questions on customer retention.

Customer Retention 51

Customer Retention Customer Experience Advertising Promotions 51

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Research from iVend shows that non-monetary rewards can double customer retention compared to dollars and cents.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98

V Count

MARCH 28, 2024

Providing customers with a smooth, seamless shopping experience when they visit your store will invariably set you apart from your competitors. One such step, and a crucial one at that, is implementing Queue Management systems. In order to offer this level of service, there are several fundamental steps that you can take.

Management 52

Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

Providing customers with a smooth, seamless shopping experience when they visit your store will invariably set you apart from your competitors. One such step, and a crucial one at that, is implementing Queue Management systems. In order to offer this level of service, there are several fundamental steps that you can take.

Management 52

Management Customer Retention Customer Experience Store Layout 52