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Revolutionizing Customer Retention: The Rise of Digital Top-Up Cards in the Global Market

Retail TouchPoints

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. billion by 2028, rising at a market growth of 14.2% The trend is set to continue, and it is not just shoppers who benefit from increasingly digital-first payments.

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Crypto Payments Adoption in FinTech: How Do Retailers Fit in?

Retail TouchPoints

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

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Buy Now, Pay Later: Does it Work for your Online Retail Business?

Retail TouchPoints

Humans have been dynamically evolving the concept of loans and credit in commerce for hundreds of years — culminating in the explosion of consumer credit cards in the 20th century. consumers have now used a buy now pay later (BNPL) service. . consumers have now used a buy now pay later (BNPL) service. .

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Telstra fined $50m for unconscionable conduct toward Indigenous Australians

Inside Retail

We expect much better from large businesses like Telstra, but all businesses in Australia have a responsibility to ensure sales staff are not breaching consumer law by manipulating or tricking consumers into buying products or services they do not need or cannot afford.”.

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New 2021 VAT Rules Will Simplify Filing, but Complicate Calculation

Retail TouchPoints

In 2021, businesses in the United States will face new VAT rules for selling to final consumers in Europe. Called the “low value consignment stock relief,” the threshold was intended to reduce the administrative burden in customs compliance. Thankfully, the EU decided to push the compliance deadline from Jan.

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One in Three Brits Would Prefer To Reach Customer Service via WhatsApp

365 Retail

One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. Laura Brown, head of demand generation at Esendex, comments: “We wanted to do a deep dive into the customer of today, post-pandemic.

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The Growing Financial Role of Independent C-Stores

Independent Retailer

The majority of these consumers are unable to manage routine financial transactions that most of us take for granted, such as purchasing goods and services online, sending electronic bill payments, or handling person-to-person money transfers. . The trust and familiarity customers have with these establishments run deep.