Inside Retail

JANUARY 10, 2024

. “The applications for this year’s Retailer Awards were truly impressive, demonstrating a high degree of innovation, creativity and customer-first thinking among the industry’s leading players,” McIlvaine said. “Congratulations to all the finalists!”

Customer Experience 263

Customer Experience Management Shopping ATS 263

Retail TouchPoints

MAY 1, 2024

What was once a transactional pitstop becomes a destination inviting customers to develop a deeper connection to the brands they love. Emotional experiences are more memorable and create a stronger brand connection, and positive emotions associated with a brand can lead to brand loyalty. Over half of U.S.

Consumer 278

Consumer Store Layout Customer Experience Checkout 278

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them. Seizing the Moment That opportunity lies in the retail loyalty program.

Promotions 248

Promotions Consumer Marketing Location 248

Inside Retail

NOVEMBER 29, 2023

Most people have a natural desire to win – whether through collecting points, completing a journey or simply having their customer loyalty recognised. The most successful gamification programs strike a balance between simple participation, active and consistent engagement and competition. What is gamification?

Payment Services 130

Payment Services Promotions Consumer Returns 130

Retail TouchPoints

AUGUST 1, 2023

Under Armour has launched its first-ever loyalty program, UA Rewards , for its U.S.-based based customers. UA Rewards is a diverse program offering value to consumers, including celebrity athlete experiences and exclusive wellness content.” 31, 2023 will be entered to win free UA gear for one year, valued at $6,000.

Consumer 233

Consumer Planning Sporting Goods Customer Experience 233

Retail Focus

JANUARY 24, 2024

These venues are stepping up their appeal to their customers. Customers can now enjoy shopping, besides gambling on different games in their favourite casinos. Examples of Retailtainment Most Las Vegas casino resorts have been winning examples of this concept. A new term has been coined for these venues.

Shopping 130

Shopping Customer Experience ATS 130

Retail TouchPoints

JANUARY 5, 2023

Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor. Loyalty programs, as well as strategically deployed marketing tactics, can help retailers win over hesitant consumers. Strategic Discounts.

Merchant Services 282

Merchant Services Promotions Consumer Discount Store 282

Retail TouchPoints

DECEMBER 22, 2023

While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

Shopping 272

Shopping Checkout Visual Merchandising Consumer 272

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. for a lot longer than it has in the UK.

Consumer 255

Consumer Shopping Marketing Promotions 255

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 208

Checkout Shipping Customer Experience Point of Sale 208

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

Marketing 227

Marketing Consumer Shipping Shopping 227

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

SEPTEMBER 16, 2022

“For four generations, we have committed to creating a customer experience as high-quality and timeless as our product assortments,” says Brent Stern, EVP at Rogers & Hollands in a statement. “By

Jewelry 236

Jewelry Inventory Management Promotions Customer Experience 236

Inside Retail

DECEMBER 19, 2022

Marc Pritchard, the CBO of Procter & Gamble, said: “We tried to change the advertising ecosystem by doing more ads, and all that did was create more noise,” and that noise is exactly what customers want to be free of. This is how most customers feel when they are attacked by ads from all sides. . Loyalty is a choice.

Advertising 130

Advertising Marketing Returns Consumer 130

Retail TouchPoints

DECEMBER 24, 2021

At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. The answer lies in balancing the dining experience with new realities of safety and satisfying customer expectations. Pandemic-era dining ushered in new elements of a night out.

Payment Services 249

Payment Services Returns Customer Experience Outdoor 249

Retail TouchPoints

FEBRUARY 27, 2023

While a new year means new opportunities for retailers, the importance of a successful customer loyalty program remains as important as ever. Companies need to build a trusted, positive emotional connection between their brand and their customer to drive new business and nurture brand advocates. The secret sauce?

Customer Experience 245

Customer Experience Marketing Planning Consumer 245

Inside Retail

NOVEMBER 27, 2023

In the ever-evolving retail landscape, technology has swiftly moved from being a novelty to becoming the linchpin of both operational and customer-centric strategies. This precise synchronisation between demand and supply curtails overstocking and stockouts, which have long been a bane for retail profitability and customer satisfaction.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Inside Retail

JUNE 5, 2022

And although Google’s privacy pivot is a win for privacy-conscious consumers; it’s a headache for retailers who rely on these third-party cookies to advertise effectively. It’s psychographic data that includes your customers’ values, attitudes, interests, and personality traits. They’re telling you exactly what their preference is.

Consumer 242

Consumer Advertising Marketing Promotions 242

Inside Retail

OCTOBER 5, 2023

You’re either a Coles customer or a Woolies one. Reduced lines and higher priced items are the cause of concern, with Woolies seemingly putting profit above the needs of local customers. For the third year running, the brand has won Best Supermarket in the Canstar Blue customer ratings. Record profits at our expense?

Supermarket 264

Supermarket Checkout Consumer Marketing 264

Hyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Customer Experience 58

Customer Experience Advertising Accounting Returns 58

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. It’s a myth that loyalty programs are a cost centre.

Customer Retention 109

Customer Retention Planning Returns Customer Experience 109

Inside Retail

JULY 20, 2023

This understanding is key to developing growth strategies to resonate with target markets, as different customer cohorts each have their own distinct relationships with brands – variously prioritising factors such as price, quality, and a shared sense of purpose.

Consumer 246

Consumer Target Market Customer Experience Shopping 246

Hyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision?

Customer Experience 71

Customer Experience Fashion Returns Marketing 71

Inside Retail

SEPTEMBER 9, 2021

As a starting point, therefore, the customer stands to benefit in significant ways. Using loyalty rewards to promote health outcomes. Many pharmacy chains now offer health management apps, which are typically siloed from other parts of the customer experience, in particular the loyalty program. So, why pharmacy?

Promotions 239

Promotions Advertising Management Checkout 239

Inside Retail

DECEMBER 20, 2021

Woolies chief executive Brad Banducci has penned an open letter to Australian pharmacists outlining the supermarket group’s plans for Australian Pharmaceutical Industries , should it win out over rival Wesfarmers. Wesfarmers specified that they will not share any customer data between API and Flybuys’ co-owner Coles.

Supermarket 246

Supermarket Customer Experience Planning Management 246

Retail TouchPoints

FEBRUARY 7, 2024

It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Alternatively, it can be a built-in incentive to purchase through rewards programs that offer free products after purchasing a certain amount. more involvement than static content.

Customer Retention 234

Customer Retention Customer Experience Advertising Consumer 234

Retail TouchPoints

JUNE 1, 2023

Though standards are scarce, fraud is rife and big wins are few, many retail brands have already tested the NFT waters. We wanted to figure out what makes some NFT programs successful — Nike, Chanel and The Hundreds, to name a few — while others fall flat. Today, NFT campaigns are the emerging medium. Build a community.

Consumer 240

Consumer Marketing Advertising ATS 240

Retail TouchPoints

JUNE 6, 2023

Last year, we learned that for every subscription a customer adds, they cancel another, which has never happened before. Yes, the gangbusters growth subscriptions experienced during the pandemic is widely expected to slow, but overall the industry is still growing and subscription offerings are proliferating.

Consumer 293

Consumer Returns Checkout Shopping 293

Inside Retail

APRIL 20, 2022

According to a new trend report from Inside Retail and Slyp called The Rise of Gen ‘Re’ , these global influences have given birth to a new wave of Australian consumers redefining the entire customer experience. However, it’s apparent that sustainability alone isn’t enough to charge customers more for a product.

Checkout 130

Checkout Consumer Customer Experience Shopping 130

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. According to a recent report by InMoment , 60% of customers make more frequent purchases from brands to which they are loyal.

Location 232

Location Customer Retention Shopping Consumer 232

Inside Retail

JANUARY 16, 2023

From immersive new stores to convenient omnichannel services, Australian retailers are raising the bar when it comes to delivering truly remarkable customer experiences both offline and online.”. This year’s finalists are: Loyalty Program or Campaign of the Year. Online Customer Service Initiative of the Year. Pet Circle.

Customer Experience 246

Customer Experience Returns Management Consumer 246

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. Classic loyalty programs are centred around capturing data and are powered by the adaptivity of data sharing. The app has 5 million users in Australia.

Customer Retention 147

Customer Retention Checkout Consumer Promotions 147

Retail TouchPoints

NOVEMBER 18, 2021

Customers today see one of two things [when they’re online] — one, you get a bunch of random advertisements that are annoying and not relevant to you, or two, you get ads based on what you’ve already searched for,” she said. Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov.

Consumer 240

Consumer Merchant Services Payment Services Advertising 240

Hyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others.

Customer Experience 60

Customer Experience Promotions Returns Consumer 60

Inside Retail

MARCH 12, 2024

Lush Australia’s general manager of retail, Brittany Gian outlines how the handmade cosmetics brand plans to grow this year and explains how investing in staff training and customer experience helped Lush ANZ navigate the uncertain economic climate of 2023. This meant our strategy centred around customer experience and staff training.

Customer Experience 130

Customer Experience Returns Planning Consumer 130

Retail TouchPoints

DECEMBER 27, 2021

In 2021, Breckinridge Capital Advisors completed a program of engaging with retail sector issuers in the dollar store/general merchandise and aftermarket auto parts subsegments to learn about how they are responding to the threat of climate change while balancing their competitive strategies. Divergence in Practices Among Retail Subsegments.

Supply Chain Management 341

Supply Chain Management Consumer Management Fashion 341

Retail TouchPoints

MARCH 13, 2023

These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. What Loyalty?

Consumer 208

Consumer Shopping Marketing Customer Experience 208