Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Customer retention efforts are six to seven times more cost-effective.

Customer Retention 275

Customer Retention Fulfillment Social Commerce Supply Chain Management 275

Inside Retail

MAY 16, 2022

The most expensive advertising options are not always the most effective. Retailers should also consider the differences between new and existing customers and shape retention strategies accordingly. As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

Drop-Shipping 195

Drop-Shipping Shipping Outdoor Customer Retention 195

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Offering customized customer communications, applicable discounts, and connecting with customers through video content, for example, video content, can help you have a better shopping experience and improve your customer relationship. Emphasizing micro-fulfillment & smart delivery. New Look Stores.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. You want to customer service the heck out of your customers.

Payment Services 213

Payment Services Customer Experience Consumer Advertising 213

Retail Geek

JULY 9, 2021

Jeff Bezos steps down Amazon offers it’s multi-channel fulfillment (MCF) to Big Commerce customers. Advertising products could stand for some. Make those products more mature and friendly to advertisers. Breaking News: Instacart has appointed Facebook executive Fidji Simo as its new CEO. Amazon News. Other News.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98