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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

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The Rise of AI in Retail: Transforming the Industry Online, In-Store, and Socially

365 Retail

By handling repetitive and mundane tasks, chatbots free up human employees to focus on more complex customer service issues, leading to more efficient operations. Predictive analytics, another AI-driven tool, has been instrumental in helping retailers optimize their inventory management and pricing strategies.