Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Here are five ways to turn disconnected customers into loyal customers: . Avoid data silos

Customer Experience 83

Customer Experience Employee Engagement Advertising Consumer 83

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 219

Advertising Store Operations Merchant Services Wholesale 219

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

I Vend

DECEMBER 13, 2022

Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. Step 2 – Building A promotions engine is where the retailer sets up and manages promotions.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Clover - Retail

MARCH 29, 2024

You can also use social media advertising to target relevant candidates. Assign mentors or buddies to support new employees. According to a study by the Association for Talent Development , employee engagement and retention increase by 50% when companies offer mentorship programs.

Planning 52

Planning Employee Engagement Inventory Management Point of Sale 52