Retail TouchPoints

JULY 21, 2022

And for the most part they didn’t mind — if they were offered personalized experience across channels in return. And this disruption has implications across so many different touch points for marketers, from your advertising to your data platform stack , right to your martech and adtech. But a separate survey from Motive.co

Marketing 278

Marketing Advertising Consumer Customer Retention 278

V Count

FEBRUARY 2, 2024

Benefits of Queue Management Enhanced Customer Experience Nobody particularly cherishes the experience of a prolonged waiting period, especially in situations that are meant to offer quick service. Furthermore, a satisfied customer is the best advertising tool through positive word-of-mouth that a business can have.

Checkout 59

Checkout Management Returns Customer Retention 59

Retail Minded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

Storis

FEBRUARY 11, 2020

Retail success relies on customer retention. While a store full of customers is ideal, the number that truly counts is how many are loyal to your brand. Repeat customers add value to your business in the form of increased sales, higher conversion rates, and positive word of mouth advertising.

Customer Retention 52

Customer Retention Customer Experience Checkout Advertising 52

V Count

MAY 5, 2021

Measuring visitor footfall traffic with people counting technologies helps you evaluate various aspects of your business, like marketing and advertising efforts, for example. Organizing and holding events to attract customers. Driving traffic from existing customers. Why measure customer retention rate?

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

Hyken

OCTOBER 31, 2022

Each week, I read many customer service and customer experience articles from various resources. 3 Tactics to Avoid Spooking Your Customer by Mark Smith. CMSWire) If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. Here are my top five picks from last week.

Customer Experience 10

Customer Experience Customer Retention Advertising Management 10

Inside Retail

SEPTEMBER 19, 2022

Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience. Answering customer service questions such as what your store hours are or what your return policy is.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Retalon

FEBRUARY 15, 2024

This technological marvel aids in refining inventory management, shaping marketing strategies, and sculpting pricing frameworks, contributing significantly to sales upliftment and fortified customer allegiance. in 2022, hinting at the burgeoning reliance on these sophisticated tools. Metrics act as a compass guiding these adjustments.

Inventory Management 41

Inventory Management Management Marketing Inventory Turnover 41

365 Retail

AUGUST 17, 2022

As back to school campaigns begin in full swing, the pressure is on retailers to engage with customers in more meaningful and personalised ways. Start by understanding your customer. In fact, according to Cheetah Digital’s report, when it comes to driving sales, email beats paid social and display advertising by up to 128% in the U.K.

Payment Services 57

Payment Services Customer Retention Consumer Customer Experience 57

Retalon

AUGUST 5, 2020

Stock-outs result in lost sales and degrade the customer experience. Gross Margin Return on Investment is the ratio between gross margin dollars and the average inventory costs. While necessary to drive traffic and revenue, promotions must generate an appropriate return. Why Measure In-Stock Percentage. Why Measure GMROI.

Inventory Turnover 41

Inventory Turnover Promotions Merchant Services Markdowns 41