“20,000 stores in China by 2026 is the target” – Joey Wat, Yum China’s CEO
Inside Retail
SEPTEMBER 20, 2023
The digital factor According to Wat, customers now enter 90 per cent of their orders digitally, while off-premise consumption, which is a combination of delivery and takeaway, accounts for over 60 per cent of sales. Zhang said that generative AI will also be used for employee recruitment, training, evaluation, promotion and store operations.
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