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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%. Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return.

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Maximizing Retail Execution: A Strategic Guide to Overcoming Out-of-Stock Challenges with Wiser Solutions

Wiser

Observation of Issue The journey begins when a sales leader, while reviewing monthly account performance reports, notices a trend in increasing out-of-stocks noted by the field sales team upon their arrival to a store.

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8 Common Challenges for Bars and Restaurants – and How to Solve Them

Retail Focus

Inventory Management Issues Inventory management can pose a significant challenge for bars and restaurants. Misjudging the quantities of perishables to stock could lead to an abundance of waste if the goods are not consumed before going bad or missed sales opportunities if you run out.

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Customer Service Representative Job Description: Templates for Hiring at Your Business

Small Biz Trends

Among the important customer service representative duties, they answer customer questions, process customer accounts, and effectively resolve service problems. Resolving customer complaints or any issues with their accounts. Collecting and recording account information. Assisting customers with opening new customer accounts.

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How Retailers Overcome Challenges of Seasonal Demand

365 Retail

Another instance is back-to-school shopping when children return to the classroom after summer. There are clear instances when certain products become hot commodities with surging sales while others drop into relative obscurity. However, predicting seasonal demand is actually more complex than just reviewing last year’s sales.

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Avoiding Stockouts: 5 Preventable Causes of Out-of-Stocks and What to Do About Them

Retail Times

It’s very easy to run into inaccuracies when dealing with inventory. Between shipment variances, misplaced products, returns, and stolen goods, retailers find that the inventory numbers they have on paper (or on screen) often don’t match what they have in their stores. Not ready for a full retail management solution?