Accounting Employee Engagement Fulfillment Store Operations 
Retail TouchPoints
OCTOBER 31, 2023
Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel. Put managers front and center.
Theatro
APRIL 5, 2023
The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Competition is fierce and creating an in-store experience that attracts and retains customers is critical.
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