Retail TouchPoints

NOVEMBER 3, 2021

He noted that retailers offering a pickup locker option have 25% more satisfied customers. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

Payment Services 335

Payment Services Checkout Fulfillment Kiosk 335

Retail TouchPoints

FEBRUARY 27, 2024

The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. lower than the same period in 2022, with comp sales down 5.4% drop from 2022. Target, The Vitamin Shoppe and Victoria’s Secret.

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Location Department Stores Fulfillment Planning 253

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. High cost-of-living pressures are likely to continue the trend of spreading spending out over a longer period, so an ongoing program of experiences can help tap into that.”. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail.

Sporting Goods 251

Sporting Goods Consumer Checkout Shipping 251

Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. . Take Back Control With Tech-Enabled, End-to-End Supply Chain Management.

Fulfillment 267

Fulfillment Supply Chain Management Management Consumer 267

Retail TouchPoints

MARCH 14, 2024

Pros need a partner with the right product, depth of product, fulfillment capabilities, sales support and management tools to help them get their jobs done,” said Chip Devine, SVP of Outside Sales for Home Depot in a statement.

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Fulfillment Management Marketing Location 226

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

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Management Marketing Customer Experience Inventory Management 248

Retail TouchPoints

DECEMBER 1, 2021

Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences. Retailers in 2022 will need to take a proactive approach to limiting supply chain risk and reexamine their continuity plans to improve supply chain resiliency.

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Shipping Finance Customer Experience Consumer 267

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. Tactical apparel retailer 5.11

Payment Services 204

Payment Services Merchant Services Consumer Customer Experience 204

I Vend

FEBRUARY 6, 2023

At the same time, we’re seeing increasing stock outs, with 80% * of shoppers saying they saw a decline in stock levels in 2022. iVend Retail Inventory Management Inventory management drives store efficiency and customer experience. Read about iVend’s smart retail technology for inventory management.

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Inventory Management Management Shrinkage Returns 98

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

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Shipping Returns Customer Experience Management 244

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.” To provide a 99.5%

Returns 295

Returns Supply Chain Management Fulfillment Customer Experience 295

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

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Fulfillment Planning Customer Experience Management 307

Retail TouchPoints

APRIL 28, 2022

Making sustainability an integral part of supply chain management involves building stronger supplier partnerships, boosting nearshoring and regional supply chain development. Simplifying warehousing with automation and inventory serialization to optimize merchandise management prevents misplacement or loss.

Planning 244

Planning Drop-Shipping Supply Chain Management Returns 244

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Returns Customer Experience Shipping 76

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 267

Fulfillment Drop-Shipping Supply Chain Management Grocer 267

Retail TouchPoints

SEPTEMBER 29, 2023

One of the best courses I took back in college (I won’t say how long ago that was, but it was before smartphones and even faxes, so you do the math) was on labor history: unions, strikes, the Industrial Workers of the World or IWW (management at the time said the initials stood for “I Won’t Work”).

Advertising 261

Advertising Fulfillment Customer Experience Marketing 261

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. When you launch your products, you may manage this work yourself to save on labor and storage costs. A third-party logistics company, or 3PL, exists to manage the storage, order picking, packing, and shipment of your products.

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S. per order or an annual fee of $49.

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Fulfillment Wholesale Accounting Consumer 254

Retail TouchPoints

DECEMBER 29, 2021

Virtual reality functions and applications are emerging as innovative solutions to fulfill customers’ demands, playing a crucial role when facing the industry’s most pressing challenges. To overcome these tasks, here are five trends that will shape interior design in 2022: 1. Balance in Colors and Materials.

Outdoor 268

Outdoor Consumer Fulfillment Customer Experience 268

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. Uber Eats expanded ordering hours and live order tracking in July 2022 ; and.

Point of Sale 267

Point of Sale Supermarket Customer Experience Management 267

Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

Inventory Management 216

Inventory Management Fulfillment Customer Experience Management 216

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

365 Retail

JUNE 7, 2023

Next generation delivery management platform, Scurri , whose retail and brand partners include Vision Direct, Biscuiteers and Natural Baby Shower, today announced two new strategic appointments as it continues to scale growth in the United Kingdom. Additionally, Matthew Hunt joins the Scurri team in the role of Demand Generation Manager.

Management 70

Management Fulfillment Promotions Marketing 70

Retail TouchPoints

SEPTEMBER 26, 2023

Don’t oversell products if you don’t have the supply to fulfill orders. According to our data, we see that the “second Prime Day” (in 2022 known as the Prime Early Access Sale, in 2023 known as Prime Big Deal Days) was slightly less competitive than BFCM, with 7% less ad spend. What sold through? What still needs to ship?

Advertising 249

Advertising Fulfillment Shipping Returns 249

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

MAY 25, 2023

The sale of Zulily is part of Qurate’s three-year transformation strategy , launched in June 2022 and dubbed Project Athens. This divestiture will allow our management team to better focus on our core video commerce assets, QVC and HSN, and the Cornerstone Brands, while preserving liquidity to further strengthen our balance sheet.”

Apparel 219

Apparel Fulfillment Returns Customer Experience 219

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In fact, last peak season, at least 10% of orders were returned each week from November 2022 to mid-January 2023, per Salesforce data, as U.S.

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Fulfillment Returns Shipping Promotions 268

I Vend

JANUARY 9, 2022

A new year is a time to look forward and think about what will shape the future, and in this, my first article of the year, I’ll be exploring the top five trends in retail technology for 2022. iVend Retail Management Suite iVend’s retail technology is delivering innovation in retail. They want fast, easy, contactless payments.

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Payment Services Returns Checkout Inventory Management 98

Retail TouchPoints

NOVEMBER 2, 2023

They will receive an instant credit decision and can then select from customized pay-over-time options ranging from three to 48 months, with the confidence that they won’t pay more than the amount agreed to at the time of purchase. in 2022 and was directly integrated as a payment option on Amazon Pay earlier in 2023.

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Checkout Fulfillment Management ATS 200

Retail TouchPoints

MARCH 21, 2022

Now Google has debuted its Last Mile Fleet Solution for companies that directly manage or own their own delivery fleets. In January 2022, Microsoft and FedEx announced a partnership designed to help retailers streamline last mile logistics.

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Fulfillment Planning Returns Management 195

Inside Retail

APRIL 26, 2022

Here, Australia and New Zealand general manager Preet Bains discusses the brand’s omnichannel strategy, the sensory appeal of its unique stores and the key to maintaining the relevance of a legacy brand. . Please describe those experiences and the thinking behind them.

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Management Beauty and Health Customer Experience Promotions 130

A1 Retail

APRIL 13, 2022

The shortlist features the top 10 tech picks at Retail Technology Show 2022 . The winner of the Retail Technology Show Innovation Award will be announced at the BIG Retail Reunion Party on Day 1 (26 April 2022) at London Olympi a.

Payment Services 88

Payment Services Visual Merchandising Clienteling Green Retail 88

Retail TouchPoints

JULY 17, 2023

billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Inventory management. Exceptional customer experience.

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Payment Services Checkout Inventory Management Customer Experience 226

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 66

Customer Experience Employee Engagement Management Fulfillment 66

Retail TouchPoints

JULY 31, 2023

But as ghastly as this figure is, it is down by $172 billion from 2022. billion , “but down $174 billion and after 2022 showing tremendous improvement in product availability,” according to the report. Incidents of customers unable to find an associate to help them increased 36.3% billion ),” said the report. worldwide. “The

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Markdowns Shipping Fulfillment Consumer 219

Inside Retail

APRIL 11, 2022

BigCommerce was named Solution Provider of the Year in the 2022 Australian Vendors In Partnership (VIP) awards announced last night during the Retail Global conference on the Gold Coast. Other winners were: Best Holistic Customer Experience Solution: MI Academy. Innovation in Fulfillment/Supply Chain: ShipStation.

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Fulfillment Management Customer Experience Planning 130

Retail TouchPoints

JANUARY 30, 2023

No one will forget the year 2020 — 2021, or 2022 for that matter. The years when the pandemic toppled the global supply chain, forcing retailers to find ways to minimize the effects of disruption while managing unprecedented online shopping behavior — piecing things together however they could.

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Fulfillment Consumer Accounting Customer Experience 257