Retail TouchPoints

OCTOBER 6, 2021

Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. Walmart is expanding its GoLocal delivery service with a major new partner: The Home Depot.

Fulfillment 287

Fulfillment Supermarket Returns Marketing 287

Retail TouchPoints

APRIL 26, 2021

And while it’s premature to reference the COVID-19 crisis in the past tense, Inmar’s most recent Intelligence Shopper Insights Study provides clear insight into what marketers can expect in the months ahead, as the grocery industry settles further into the much anticipated “new normal.”. Hybrid Shopping is Here to Stay.

Promotions 278

Promotions Shopping Consumer Fulfillment 278

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 144

Consumer Payment Services Fulfillment Advertising 144

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

MAY 17, 2021

With the speed of vaccine rollouts indicating that Zoom classes won’t be front and center for the new school year, the back-to-school (BTS) shopping season of 2021 will be unlike any other. During the pandemic, they’ve made investments in ecommerce capabilities out of necessity, and paid for the added expense by capturing more market share.

Shopping 170

Shopping Returns Apparel Consumer 170

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Apparel 241

Apparel Returns Department Stores Fulfillment 241

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

Fulfillment 221

Fulfillment Planning Returns Management 221

Retail Focus

OCTOBER 25, 2021

Despite travel restrictions, a record number of tickets were sold for the 2021 awards ceremony which took place at Proud Embankment on the 14th of October. The doors opened at 6 PM with a drinks reception hosted by returning Headline Sponsor Kesslers and was attended by a selection of suppliers, designers and a broad range of retailers.

ATS 204

ATS Supermarket Outdoor Fulfillment 204

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

Payment Services 239

Payment Services Shopping Planning Fulfillment 239

Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Retailers in this channel have been replaced by cash-and-carry concepts in some markets.”. Marcotte also provided a forecast for global retail in 2022: “Investment in store networks will clearly return with a large number of remodels and a limited number of new store openings.

Fulfillment 287

Fulfillment Department Stores Supermarket Returns 287

Retail TouchPoints

MAY 3, 2021

And while it’s premature to reference the COVID-19 crisis in the past tense, Inmar’s most recent Intelligence Shopper Insights Study provides clear insight into what marketers can expect in the months ahead, as the grocery industry settles further into the much anticipated “new normal.”. Hybrid Shopping is Here to Stay.

Promotions 184

Promotions Shopping Consumer Fulfillment 184

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. You’ll want to look at organic sessions, paid sessions, how long people have stayed on your page and the number of new visitors vs. returning visitors. Website traffic: More than 4.5

Payment Services 150

Payment Services Promotions Shipping Planning 150

Retail TouchPoints

NOVEMBER 10, 2020

Adjust to Return Reluctance. The need to control the volume of returns and make the return process as seamless as possible is more important than ever, as the pandemic has turned what was previously a banal chore into a riskier undertaking. Customers also expect retailers to communicate about the return process.

Shipping 289

Shipping Fulfillment Returns Sporting Goods 289

Retail TouchPoints

NOVEMBER 25, 2020

“With COVID and recent market dynamics, tracking variable costs in real time becomes even more important. “Shopper behavior is also less predictable today, requiring more creative experimentation in merchandising and marketing. . Mejuri uses the real-time tracking to swiftly, and fluidly, pivot strategies.

Markdowns 199

Markdowns Fulfillment Shipping Marketing Spend 199

Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. Loyalty Shifts to Value.

Drop-Shipping 298

Drop-Shipping Fulfillment Consumer Shipping 298

Inside Retail

APRIL 22, 2021

From the increased market share of digitally native brands to decisions from companies like GlobeWest and Homebodii to dial up D2C strategies, shoppers are becoming increasingly accustomed to purchasing products directly from brands. Fulfilment of the future. Direct-to-consumer selling. Australians spent an unprecedented $50.46

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” The JCPenney brand holds an incredibly special place in millions of Americans’ closets, homes and memories,” said Bill Cunningham, VP of Marketing in a statement. “We The tour will end Aug. 13 in Garden City, N.Y.

Shopping 309

Shopping Department Stores Fulfillment Returns 309

Cisco Retail

MAY 12, 2021

After the introduction from Michelle last week, I am excited to share my thoughts on Marketing Velocity Digital 2021. The last few weeks have been a whirlwind, as I transitioned to lead Cisco’s Global Partner Marketing team. And that’s exactly what we discussed in detail with partners at Marketing Velocity Digital this week.

Marketing 105

Marketing Fulfillment Returns ATS 105

Retail TouchPoints

AUGUST 14, 2023

will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins. Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model.

Returns 213

Returns Payment Services Point of Sale Location 213

Retail TouchPoints

AUGUST 13, 2021

The Bay, which will be led by President and CEO Iain Nairn, will be responsible for overall brand direction, marketing, buying, planning and technology for both businesses. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

Customer Experience 299

Customer Experience Fulfillment Returns Marketing 299

365 Retail

AUGUST 16, 2021

Aubin is delighted to unveil its partnership with fashion retailer, NEXT, as its distribution partner ahead of the brand’s relaunch this Autumn, enabling Aubin to utilise the retail giant’s leading end-to-end Total Platform ecommerce fulfilment infrastructure.

Returns 76

Returns Payment Services Fulfillment Fashion 76

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Our go-forward strategy builds on these strengths to drive share growth, increase profitability across digital, and deliver strong and sustainable total shareholder returns.”. on March 22.

Supermarket 236

Supermarket Fulfillment Returns Planning 236

Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Consider other international markets .

Payment Services 130

Payment Services Drop-Shipping Fulfillment Shipping 130

Retail Insider

SEPTEMBER 28, 2021

The winners of the Retail Insider ‘Transforming Retail Awards 2021 have been announced during an online ceremony on Zoom – with Patrick Berghaeger from award sponsors Talkdesk unveiling the winning entries. Delivery Innovation of the Year was hotly contested as one can imagine in a second year of massive home delivery demand.

Fulfillment 98

Fulfillment Shopping Fashion Returns 98

Retail TouchPoints

APRIL 27, 2022

For product categories including furniture, major appliances, fitness, bedding and DIY, “it’s not only a technology problem and a process problem, but it’s also a network problem [in terms of logistics and fulfillment],” he added. The Outsized Problem of Oversize Returns.

Returns 235

Returns Consumer Apparel Fulfillment 235

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago. grocery market.

Merchant Services 242

Merchant Services Payment Services Fulfillment Shipping 242

Small Biz Trends

OCTOBER 21, 2021

A niche market can be defined as a subgroup of a larger market that has its own unique identity, needs, and, preferences making it stand out from the overall market. Niche marketing entails channeling marketing efforts towards first identifying a particular type of clientele and their particular needs.

Marketing 139

Marketing Payment Services Target Market Beauty and Health 139

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. Phillip Jackson: We’re firm believers that the free market decides what it wants, at least when it comes to physical goods and services. It’s not very often that the capitalists can create a market demand, though the metaverse seems to be heading that way.

Consumer 333

Consumer Customer Experience Marketing Fulfillment 333

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. At the investor meeting, Big Lots also provided an update on results for Q4 of fiscal 2021. Big Lots currently operates 1,431 stores across the U.S.

Planning 182

Planning Checkout Finance Returns 182

Inside Retail

MAY 16, 2022

billion in 2021, but that still lags other major world economies in terms of online spending. Just as product pricing may differ from channel to channel, so does customer marketing. By analysing sales figures against all marketing efforts, it is possible to understand the types of offers to which consumers are most responsive.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Inside Retail

NOVEMBER 20, 2023

If you go back to the investor day presentation from 2021, [outgoing Levi Strauss & Co CEO] Chip [Bergh] talked about the need to diversify our categories, and we can see a real opportunity to do that in e-commerce as well. JG: One obvious way is thinking of stores as a node in your fulfilment network.

Fulfillment 246

Fulfillment Consumer Shipping Returns 246

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Drop-Shipping 221

Drop-Shipping Shipping Outdoor Customer Retention 221

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. By leveraging RFID, retailers gain a comprehensive view of item-level inventory across their entire enterprise.

Consumer 263

Consumer Loss Prevention Fulfillment Store Layout 263

Retail TouchPoints

NOVEMBER 10, 2022

Taking an Agile Approach to Marketing and Advertising. Nearly half ( 48% ) of online shoppers said they have already purchased gifts (up from 31% of shoppers in 2021). The bottom line is that brands and retailers need to rethink their approaches to holiday marketing and advertising.

Advertising 261

Advertising Shipping Consumer Shopping 261

Retail Gazette

NOVEMBER 3, 2023

thanks to a return to volume growth for the first time since the second quarter of 2021. thanks to a return to volume growth for the first time since the second quarter of 2021. “In our core business we have gained further market share and achieved a return to volume growth.

Fulfillment 59

Fulfillment Returns Location Marketing 59

Retail TouchPoints

OCTOBER 7, 2022

Like many other publications, The Indy (as it’s known by readers) has been working with brands and retailers for years through affiliate marketing relationships, primarily on its reviews section IndyBest. Social Commerce Meets Affiliate Marketing. Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 269

Merchant Services Checkout ATS Fulfillment 269

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Anxiety rates undoubtedly influence consumer behaviors, especially shoppers’ willingness to return to large physical spaces such as malls. However, in the U.S.,

Payment Services 289

Payment Services Consumer Shopping Returns 289