Inside Retail

SEPTEMBER 7, 2021

Some of the biggest hurdles they faced were developing strategies to keep up with customer demand and order fulfilment. In response to these challenges, ShipStation has released a new Ebook, Streamline Your Order Fulfilment Process: How to Optimise Your Shipping for Success, supported by BigCommerce and First Move Digital.

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Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Consumer Payment Services Fulfillment Advertising 136

Retail TouchPoints

JULY 22, 2022

“With grocery items now available from Uber in 33 countries, the shopping experience on Uber Eats is about to get better than ever,” said Therese Lim, Director of New Verticals Product at Uber and Oskar Hjertonsson, Founder and CEO of Cornershop in a statement. “By billion in February 2021.

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Inside Retail

DECEMBER 20, 2021

The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim. In 2021, the festive period has continued to change. Consumers will continue shopping earlier.

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Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

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Consumer Shopping Shipping Planning 285

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

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Planning Consumer Shipping Shopping 307

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. As retail and consumer preferences continue to evolve, we’re thrilled to be bringing our customers this added convenience and serve them in new ways.”

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Fulfillment Shopping Marketing Consumer 258

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

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Fulfillment Wholesale Accounting Consumer 244

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

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Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. The reductions may be in response to reduced consumer spending. Labor and physical space are no longer the bottlenecks they were throughout much of 2020 and 2021. year-over-year.

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Fulfillment Planning Customer Experience Consumer 264

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Let’s think ahead though.

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Consumer Customer Experience Marketing Fulfillment 310

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 257

Inside Retail

NOVEMBER 24, 2021

With the two dominant deal days in our rearview mirrors and the world still largely at home due to the pandemic’s restrictions, the e-commerce onslaught will continue, causing retailers to adjust their fulfilment strategies to stay afloat. Consumers are noticing the impacts. Retailers lack automation, intelligent order management.

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Fulfillment Management Consumer Customer Experience 147

Inside Retail

NOVEMBER 3, 2021

New technologies have sprung up to connect consumers at a time of increasing distance. Substack, Patreon, Discord, and Clubhouse have enabled consumers to become one-click content creators, and mind-sharers whilst connecting people globally. The possibilities for increasing consumer engagement and consumer connection are endless.

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Consumer Shopping Marketing Fulfillment 130

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

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Payment Services Shopping Planning Fulfillment 208

Retail TouchPoints

MAY 26, 2022

Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges. Among the more than 50 retailers and brands already participating in Quiet Platforms’ network are Kohl’s , Peloton , Steve Madden and Li & Fung.

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Department Stores Fulfillment Customer Experience Management 232

Retail TouchPoints

JANUARY 20, 2021

RTP: As we move into 2021, what are some steps sellers and marketplaces should be taking to consolidate the gains they have made in 2020? Shapaker: Most important is to continue to offer a great experience for customers. Increasing marketing outreach to those new customers is important to help make them permanent customers.

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Fulfillment Customer Experience Consumer Shipping 253

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

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Customer Experience Consumer Marketing Fulfillment 256

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

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Checkout Customer Experience Merchandise Store Consumer 224

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. ’ ” said Anderson. There will be demand.

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Apparel Returns Department Stores Fulfillment 225

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.

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Payment Services Checkout Fulfillment Kiosk 326

Retail TouchPoints

AUGUST 10, 2021

retailX also will go Inside the Mind of the Values-Driven Consumer in a session featuring Danny Alexander, Co-founder of Who Gives A Crap , and Lindsay McCormick, CEO of Bite. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug. Rethinking the Brick-and-Mortar Store.

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Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. Retailers now place a greater emphasis on the importance of agility, with 80% of retailers expecting moderate to major supply chain investment in 2021. It also better supports drivers.

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Fulfillment Customer Experience Management Consumer 151

Retail TouchPoints

AUGUST 12, 2021

Digital convenience store Gopuff is continuing its aggressive expansion in European markets with the planned purchase of Dija , a European delivery platform focused on quickly providing consumers with daily essentials. The acquisition follows Gopuff’s purchase of UK-based Fancy , another last mile delivery platform, in May 2021.

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Planning Customer Experience Consumer Marketing 299

Retail TouchPoints

JULY 12, 2022

While commerce offers consumers speed, ease and access, stores offer a deeper level of connection with products. Immersive in-store experiences also allow consumers to forge a greater connection with brands — something that all businesses are focusing on as retention depletes and brand loyalty erodes. .

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Consumer Customer Experience Fulfillment Planning 219

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

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Payment Services Customer Experience Consumer Advertising 207

Retail TouchPoints

NOVEMBER 11, 2022

Supply chain and logistics operations are still struggling to keep up with the changes and the consequences are painful, as we’ve seen from the holiday supply chain crisis of 2021. While we head into another holiday peak season, it’s clear change from the back end needs to happen in order to keep up with consumer demands on the front end.

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Fulfillment Shipping Customer Experience Consumer 223

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Merchant Services Payment Services Promotions Location 232

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. In combination with changes in worker attitudes and consumer behavior, these shifts have weakened the industry’s long-standing low-wage model.

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Home Furnishings Shipping Fulfillment Consumer 283

Inside Retail

SEPTEMBER 19, 2023

Post-pandemic, consumers are returning to physical stores that offer immersive experiences. Marketplaces like SSG.COM and Naver Shopping in South Korea are elevating customer experiences through premium product assortments and improved delivery options, respectively.

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Retail Marketing Marketing Apparel Fulfillment 130

Retail TouchPoints

AUGUST 5, 2021

“As part of our ongoing RxEvolution, continuing to bring to life the ‘new Rite Aid’ is paramount — and that includes offering consumers exciting new ways to shop,” said Katie Finnegan, Chief Customer Experience and Ecommerce Officer at Rite Aid in a statement.

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Beauty and Health Customer Experience Consumer Shopping 269

Retail TouchPoints

AUGUST 5, 2020

The three distribution centers (DCs) Home Depot will open over the next 18 months in Georgia are being designed and built to serve the different needs of in-store customers, online shoppers, do-it-yourself (DIY) consumers, professional contractors (Pros) and institutional or business customers.

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Fulfillment Location Planning Consumer 234

Retail TouchPoints

NOVEMBER 10, 2020

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

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Retail TouchPoints

NOVEMBER 10, 2022

There are a lot of theories about how inflation, supply chain constraints and other dynamics will impact consumer behaviors. But clearly deal hunting is top-of-mind for older consumers: while 55% of Gen Z consumers said they plan to spend more on holiday shopping and celebrations, a mere 39% of millennial shoppers intend to do the same.

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Advertising Shipping Consumer Shopping 236

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online.

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Employee Engagement Store Operations Consumer Management 254

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). experienced in 2021. Retail sales fell 0.6% in November 2022 compared to the previous month, though they were up 6.5% last year to 16.5%

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Returns Home Furnishings Department Stores Customer Experience 266