Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023.

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Payment Services Checkout Wholesale Consumer 278

Retail Focus

OCTOBER 23, 2024

From pottery collectors to British ex-pats who are familiar with the brand, to younger customers who recognise its Halo cup from the Netflix show Squid Game, Denby’s key markets include South Korea, China, India, United States and Europe which, pre-Brexit, accounted for a sizable proportion of revenue.

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Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

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Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

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Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

JULY 8, 2024

Target is committed to creating an easy and convenient checkout experience, and that includes providing our guests with numerous ways to pay, including our new Target Circle Cards (formerly known as Target RedCard); cash; digital wallets; SNAP/EBT; buy now, pay later services; and credit and debit cards,” according to a Target spokesperson.

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Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. These are our predictions for retail in 2021. This is ultimately what will put them on a path to do well in 2021.

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Retail TouchPoints

SEPTEMBER 30, 2020

The new concept was tested in select stores and will be implemented in more stores this fall, evolving based on customer and associate feedback. Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers.

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Shopping Checkout Payment Services Kiosk 301

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

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Checkout Customer Experience Merchandise Store Consumer 285

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

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Customer Experience Payment Services Checkout Marketing Spend 98

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts.

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Retail TouchPoints

DECEMBER 16, 2022

” More than 47 million people had left their jobs by 2021, with many of them looking for better work-life balance and flexibility, higher pay and strong company culture. An mPOS system converts any tablet or smartphone into a checkout point. Simplify Checkout and Boost Efficiency. Streamline Workflow to Optimize Service.

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Payment Services Checkout Returns Customer Experience 278

Inside Retail

NOVEMBER 29, 2022

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

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Customer Experience Payment Services Accounting Target Market 130

Retail TouchPoints

OCTOBER 21, 2022

alone in 2021 and has the potential to double in the next three to five years. For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. Denise Leonhard, VP and GM, Venmo.

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Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

AUGUST 17, 2022

Automation provides efficiency by consolidating your backend processes and therefore improves the customer experience. In 2021, 20.8% This means for every 100 visitors, 69% of visitors will leave the store during the checkout process. in 2019 to 14.9% at the peak of the pandemic. But then it fell to 12.2%

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Payment Services Advertising Returns Checkout 363

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? No more lines at checkouts.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

AUGUST 13, 2021

And then on the other side you have ecommerce technology advancing enough to be able to power headless capabilities, like a headless checkout within someone else’s app.

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Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

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Finance Payment Services Consumer Shopping 289

Retail TouchPoints

SEPTEMBER 19, 2022

Nissan Stadium now offers five frictionless Zippin Lanes and after incorporating four lanes, Allegiant Stadium has experienced: A 66% increase in speed of service; A 45% increase in sales for a traditional stand space compared to 2021; and A 30%+ increase in the number of product SKUs offered.

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Checkout ATS Inventory Management Location 246

Retail TouchPoints

AUGUST 2, 2021

BNPL slices the cost of the checkout basket into a few bite-size payments spread over a few months. A few recent developments include: In February 2021 , PayPal added its own Pay in 4 service for U.S. clients via Digital River; In April 2021 , Adyen added Afterpay as an option for its merchants in the U.S.,

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Merchant Services Payment Services Checkout Finance 317

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

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Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

MARCH 25, 2022

According to the PwC study, more than one-third of Generation Z believe that an ideal shopping experience must be as quick and easy as possible — especially when paying. That means no checkout line and fast access to product information. Digital wallets such as Click to Pay or Apple Pay make checkout faster.

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Payment Services Checkout Shopping Consumer 278

Retail TouchPoints

DECEMBER 16, 2021

Walmart has planned more than 30 holiday-themed live shopping events for the 2021 season. Powering our commerce API with TalkShopLive will provide customers with a seamless checkout experience anywhere online while being entertained,” said Casey Schlaybaugh, VP of Brand at Walmart in a statement. “We

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Checkout Shopping Consumer Point of Sale 264

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. We see this [new integration] as a way to go a bit deeper with our most engaged readers.”.

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Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

MAY 11, 2023

The tiers also have different annual pricing thresholds, which will undoubtedly appeal to consumers who are closely assessing the money they spend on subscriptions and membership programs. The lowest (and only free) tier, My Best Buy , will offer free shipping, access to robust online order tracking and advanced wish list and checkout options.

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Shipping Checkout Consumer ATS 299

Inside Retail

AUGUST 24, 2021

Today’s consumers are enjoying better standards of e-commerce than ever before – recent figures show 56 per cent of Australians now prefer to make purchases online, while 85 per cent are likely to purchase more at the digital checkout in 2021 over last year. Retailers’ prior investment in going digital has well and truly paid off.

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Boutique Management Checkout Customer Experience 364

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. In fact, that’s the reason one out of every five shoppers abandon their carts.

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Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. Small business owners selecting Affirm at checkout will enter information, including their registered business name and address.

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Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities.

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Shopping Checkout Accounting Shipping 317

Retail TouchPoints

AUGUST 2, 2021

With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. Although shoppers are currently flocking back to brick-and-mortar stores, research shows that 43% of U.S.

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Shopping Checkout Consumer Returns 317

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. will surpass $1 trillion in 2022.

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Fulfillment Checkout Consumer Returns 279

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S., ATO fraud against U.S.

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Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. Don’t rely on 2FA to stop fraud.

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Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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