JCPenney Reduces Cart Abandonment 18% with AI-Powered Shopper Engagement Tool
Retail TouchPoints
SEPTEMBER 13, 2021
“Helping customers in their online shopping journey is a major advantage in today’s online retail market,” said Richard Adams, VP of Digital Experience at JCPenney in a statement. Then in May 2021, the company announced it was cutting 650 jobs , approximately 1.5% of its workforce.
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