Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. But when it came to alternative payments, BNPL was the star. trillion , up from $1.1 18 and Dec.

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Social Commerce Fulfillment Drop-Shipping Payment Services 274

Retail TouchPoints

APRIL 21, 2021

The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. Digital wallet usage is expected to account for 40.5%

Merchant Services 284

Merchant Services Payment Services Checkout Accounting 284

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 289

Merchant Services Shopping Payment Services Advertising 289

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

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Payment Services Consumer Customer Experience Accounting 303

Inside Retail

JANUARY 10, 2023

billion in 2026, as consumers increasingly shift from offline to online purchases. BNPL services are gradually gaining prominence in Singapore, with a growing preference for flexible payment methods among consumers,” Neralla Rama Ravi Teja, a retail analyst at GlobalData, told Inside Retail. “All

Payment Services 130

Payment Services Consumer Finance Apparel 130

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Give Back-to-School Shoppers Alternative Payment Options. Streamline Your Checkout Process for Busy Parents and Students.

Payment Services 252

Payment Services Checkout Drop-Shipping Customer Retention 252

Retail TouchPoints

JULY 25, 2022

This generation has taken to this payment option faster than any other, but looking at their history it is easy to see why. Gen Z has grown up with a steady decrease in the use of physical payment, coupled with major advancements in fintech. Late or missed BNPL payments have their own consequences. with Klarna.”. with Klarna.”.

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Payment Services Advertising Accounting Consumer 183

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. million applications to start new businesses through September 2021. million applications to start new businesses through September 2021. These can all be categorized as customer service-type chargebacks.

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Merchant Services Payment Services Shipping Accounting 243

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights. Millennials.

Merchant Services 254

Merchant Services Accounting Payment Services Returns 254

Retail TouchPoints

AUGUST 15, 2022

Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction. From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. It’s about switching the focus to online trust. This is a fairly new concept.

Merchant Services 222

Merchant Services Payment Services Accounting Customer Experience 222

Inside Retail

JANUARY 10, 2023

But, to what extent will customers hold the brand accountable for allegations of misconduct – especially when it offers a good deal? This process will ensure that – if the employees come forward at a later date – they can obtain back-payments by contacting the organisation. The brand is not seeking to recover any overpayments.

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Payment Services Consumer Management Fashion 246

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 243

Payment Services Fulfillment Consumer Returns 243

Retail TouchPoints

MARCH 8, 2022

Each day, more electric vehicles (EVs) are hitting the road as consumers and commercial drivers look to reap the potential long-term financial and environmental benefits of the technology. The driver payment process at retailers’ charging stations should be frictionless for shoppers.

Payment Services 247

Payment Services Accounting Promotions Customer Experience 247

Inside Retail

MAY 21, 2023

The Australian government said on Monday it would introduce laws that will consider buy-now-pay-later (BNPL) services as a credit product in a bid to protect consumers in a largely unregulated industry. “Best way to do that is to legislate, to regulate as a credit product, so that we can manage some of the risks.”

Payment Services 130

Payment Services Accounting Consumer Management 130

Retail TouchPoints

JULY 28, 2021

Klarna is continuing to build out its solution suite with two new acquisitions, moving beyond the buy now, pay later space with the goal of becoming a “retail bank, payments and shopping service,” according to the company. Social commerce is expected to account for $84 billion in U.S. retail sales by 2024 , with 40% of U.S.

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Social Commerce Payment Services Comparison Shopping Shopping 264

Inside Retail

NOVEMBER 9, 2022

Retailers are potentially facing significant headwinds in the months ahead, with rising interest rates and cost-of-living pressures dragging on consumer confidence. per cent in the three months to September, compared with the same period in 2021. Credit bureau Equifax reports applications for credit cards grew 31.5

Payment Services 241

Payment Services Consumer Returns Accounting 241

365 Retail

MAY 13, 2022

The new function enables individual sellers and small businesses to accept contactless payments in-person directly on their Android mobile devices, with no additional hardware and no additional fees. in September 2021 to £15.30 in December 2021. The solution works on devices with Android 8.0 and NFC capabilities.

Payment Services 73

Payment Services Finance Accounting Shopping 73

Retail TouchPoints

NOVEMBER 28, 2022

Additionally, Bluecore saw an 11% increase in Black Friday site traffic, a 5% increase in orders and a 1% increase in average order values compared to 2021. Mobile shopping once again played a major role on Black Friday, with 48% of digital sales coming from smartphones, up from 44% in 2021. 19 through Nov.

Payment Services 245

Payment Services Fulfillment Accounting Consumer 245

Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. Consumers are left disappointed, feeling cheated and let down. This surge of reseller abuse can have a negative impact on the business-consumer relationship.

Merchant Services 162

Merchant Services Payment Services Drop-Shipping Shipping 162

Small Biz Trends

AUGUST 22, 2022

Venmo, the payment services provider has announced that it has grown by 50% and now has nearly 90 million accounts in the second quarter of 2022. consumers in the U.S. More Consumer Opt to Pay with Venmo. Venmo is the most preferred tipping method for Venmo customers after cash and cards when paying for a service.

Payment Services 96

Payment Services Accounting Consumer Fashion 96

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. Before the pandemic, ecommerce accounted for approximately 16% of all retail. Today, every one in five purchases is made online, largely due to changing consumer habits in the wake of lockdowns and other restrictions.

Payment Services 244

Payment Services Shipping Customer Experience Supermarket 244

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 163

Payment Services Customer Retention Customer Experience Marketing 163

Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. The time is now.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Inside Retail

JULY 14, 2023

Buy now, pay later (BNPL) services have changed the retail landscape, with many customers and retailers alike using these services from companies such as Afterpay, Zip and Klarna. In the survey of Australian shoppers, 42 per cent of respondents said they had used a BNPL service in the last 12 months.

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Payment Services Apparel Finance Consumer 130

Inside Retail

OCTOBER 6, 2021

Fast forward to October 2021, and Australia’s largest online fashion retailer The Iconic is leading the way on resale, partnering with AirRobe on the Circular Wardrobe, an initiative that allows customers to resell, rent, or recycle their preloved items with one click. Tapping into gen Z spending power.

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Payment Services Fashion Accessories Checkout 246

Inside Retail

OCTOBER 17, 2022

billion in 2021 alone. Add to that interest rate rises cooling the economy and BNPL services have been described by behavioural scientists as a ‘ perfect storm’ of instant gratification , with the delayed pain of payment encouraging people to spend more. They have more accounts, on average, than older consumers.

Payment Services 130

Payment Services Consumer Accounting Promotions 130

Small Biz Trends

NOVEMBER 10, 2022

READ MORE: Zelle Forecasted to Soon Be Most Popular P2P Payments App, But Can It Help Your Business? When using payment apps like Zelle, it’s important to be aware of the most common scams. Zelle Business Accounts Scams. Here are the next five common Zelle scams to watch out for to help keep your bank accounts safe: 6.

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Payment Services Accounting Finance Consumer 133

Independent Retailer

MARCH 31, 2022

The consumer market has slowly been shifting to ecommerce for years, but the evolution of retail since the start of the COVID-19 pandemic has been astronomical. ecommerce sales spiked by more than 30 percent per quarter from Q2 2020 to Q1 2021 , and continued to rise by nine percent in the second quarter of 2021. Export taxes.

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Payment Services Location Marketing Accounting 80

A1 Retail

JULY 2, 2021

The global ecommerce market is expected to continue to grow in 2021, illustrating that there is a strong a market for cross-border ecommerce. This trend is fueled by online shoppers willing to purchase goods outside of their country’s borders, so long as the process is smooth, and reliable. Compliance is Key.

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Payment Services Checkout Shipping Consumer 98

Inside Retail

NOVEMBER 29, 2022

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Instead, investment is prioritised in cost-reduction strategies, process efficiencies, IT modernisation, support, and back-office initiatives.

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Customer Experience Payment Services Accounting Target Market 130

Inside Retail

JULY 11, 2022

As Alejandro Osorio, Country Head of Grab Thailand, puts it, “We’ve seen this opportunity in the soaring demand for food and package delivery services that’s made our delivery partners with their delivery bags increasingly become a significant touchpoint. It is visible and widely accessible to consumers in all areas.”.

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Merchant Services Payment Services Advertising Accounting 130

Small Biz Trends

JULY 11, 2022

A survey from PNAS taken from March 28 to April 4, 2020, revealed how quickly economic shock set in, showing that 43% of the businesses surveyed had already closed due to less demand for their products and services and employee health concerns. Change in Consumer Behaviors. Change in Consumer Behaviors. The rise of e-commerce.

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Payment Services Accounting Finance Consumer 98

VMS

JANUARY 25, 2022

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6

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Returns Loss Prevention Payment Services Visual Merchandising 52

Retail TouchPoints

AUGUST 15, 2022

This study showed that despite the fact that more retail stores opened than closed in 2021 ( just barely ), retailers’ overall lease quantities remained flat and are even declining. Lease liabilities offer a useful glimpse into the future because this number quantifies the dollar value of future lease payments.

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Payment Services Returns Consumer Accounting 199

Inside Retail

JANUARY 16, 2022

Covid-19 changed the way we purchase products and services. In 2021, it was projected to generate $363 billion in sales, up 36 per cent, year on year, accounting for 13 per cent of total e-commerce sales. In Australia, new payment methods are making online shopping, especially transactions on social media, faster and easier.

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Social Commerce Beauty and Health Payment Services Accounting 130

Independent Retailer

AUGUST 29, 2022

BNPL is a great payment option, especially with the holiday season coming up so consumers do not have to front the entire amount at the time of purchase. BNPL is a great payment option, especially with the holiday season coming up so consumers do not have to front the entire amount at the time of purchase.

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Merchant Services Payment Services Checkout Accounting 88

Mass Relators

APRIL 25, 2024

household more than $1,100 last year, the Merchants Payments Coalition said. It’s time for the card industry to stop gouging American consumers and small businesses and compete to offer market-based, competitive fees. Swipe fees amounted to $897 for the average household in 2021 and $724 in 2020. Last year’s total included $100.8

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Merchant Services Net Profit Payment Services Accounting 52