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The 2020 Holiday Shopping Season Promises to be a Tale of Two Consumers

Retail TouchPoints

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. The 2020 holiday season will require attention to other issues, and one of the biggest is staffing. Staffing Considerations.

Consumer 163
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Store’s online fulfilment capabilities top retailers’ roadmap post-pandemic

365 Retail

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

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Holiday Store Experience Survey: Consumers Prioritize Safety Over Immersive Shopper Journeys

Retail TouchPoints

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 254
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Walking the Line: How a Post-Pandemic Retail Hybrid Might Make the Best of Both Worlds

Retail TouchPoints

Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy. Affirming evidence came from recent research by CBRE, which found consumers in Italy and Spain spending 10% to 15% more per store visit since reopening. The Online-Offline Hybrid.

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All-in-one fresh foods market, catering and event location BRIDGE opens in Zurich

Retail Focus

The outstanding innovation of the store concept is the adoption of Flexstore, a unique food store construction principle invented by Interstore | Schweitzer, presented at EuroShop 2020 in its updated version. For BRIDGE, apart from the permanent cooking stations, all other furnishing elements are 100% flexible.

Location 205
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IDC FutureScape: Omnichannel Grocery, Supplier Partnerships and AI Acquisitions Will Drive Retail Innovation

Retail TouchPoints

Additionally, grocery retailers are expected to increase their investments in on-site pickup or nearby microfulfillment centers by 35% to keep up with demand, forcing retailers to rethink the standard store layout with BOPIS and curbside journeys in mind. Retailers and Suppliers Will Deepen Relationships to Build Shopper Loyalty.

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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Retail TouchPoints

Now that the COVID-19 public health emergency has ended, retailers and CPG companies need to re-examine how their processes have evolved since 2020 and determine whether there are opportunities to optimize them. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.