2020 Customer Experience Payment Services Social Commerce 
Retail TouchPoints
JULY 29, 2021
For those who are a bit fuzzy on social media history, that equates to 16 years. In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. RTP: What other ways have you seen customer expectations shift after the last year?
Inside Retail
NOVEMBER 29, 2023
In a climate where consumers are wanting more bespoke retail experiences on and offline, businesses are leveraging generative artificial intelligence (AI) to provide this in a way that is both economical and sustainable. We don’t hold stock, handle payments or shipping. Mys Tyler’s recently launched AI stylist is one such example.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
MARCH 30, 2022
From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space. 2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers.
Inside Retail
NOVEMBER 28, 2022
This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.
Retail TouchPoints
APRIL 13, 2021
The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.
Inside Retail
FEBRUARY 27, 2023
From 2020-22, retailers took the opportunity to accelerate their digital transformations. For many, this meant bringing forward investments in e-commerce to sustain a level of sales activity. The retailer’s website is merely the start of a customer’s shopping journey today.
Retail TouchPoints
JANUARY 15, 2021
Your customer satisfaction score (CSAT) and net promoter score (NPS) are good indicators of how happy your customer is after purchase. You get your CSAT by asking customers directly how satisfied they are with the product or service. You can ask them to rate the experience 1-10, with 7-10 counting as “satisfied.”
Expert insights. Personalized for you.
278 
Let's personalize your content