2020 Customer Experience Fulfillment Supply Chain Management 
Retail TouchPoints
NOVEMBER 18, 2021
Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2
Inside Retail
OCTOBER 19, 2021
As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.
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Retail TouchPoints
AUGUST 18, 2020
Organizations would do well to identify secondary suppliers that can help mitigate risks in their supply chain. However, in the context of supply chain management and procurement, business leaders should prepare for three challenges in particular. Where Risk Scenarios Fail. Preparing For Post-Pandemic Challenges.
Inside Retail
NOVEMBER 28, 2022
Following in the footsteps of Instagram, which launched its shop in 2020, TikTok has entered the competitive space with its new shop function, enabling merchants, brands and creators to showcase and sell products directly to over 1 billion users through in-feed videos, LIVEs, and the ‘product showcase’ tab. Higher customer expectations .
Retail TouchPoints
MAY 30, 2022
Are Customers Getting Too Comfortable With Returns? According to Canada Post , 46% of shoppers made a return in 2020, compared to only 37% in 2019, which equates to nearly $430 billion worth of merchandise winding back into warehouses. It is the rising epidemic in the fashion industry that we need to keep a close eye on.
Retail TouchPoints
MAY 26, 2022
Dr. Thomas Goldsby , Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee , revealed some of the less obvious reasons for rising prices, the virtues and limitations of “nearshoring” via domestic supply chains and the prospects for supply chain improvements during holiday 2022 and into 2023.
Retail TouchPoints
FEBRUARY 11, 2021
Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. But let’s be real here. But the post must go on.
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