Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Theatro

NOVEMBER 21, 2024

During this period, Theatro achieved significant growth by revolutionizing the retail customer experience with voice-controlled, hands-free mobile devices for store associates. Theatro is an established leader in innovative communication solutions, boosting operational efficiency and employee engagement.

Telecommunications 87

Telecommunications Employee Engagement Customer Experience Marketing 87

Retail TouchPoints

NOVEMBER 16, 2023

Recently, many have committed to clean eating and, as a result, the demand for organic food has more than doubled over the last 10 years, with sales reaching $62 billion in 2020. She brings more than 20 years of B2C and B2B branding and marketing experience across a variety of industries — from retail to rockets.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Cisco Retail

JULY 27, 2021

This post was authored by Ines Mateus a Customer Experience Intern from Portugal. . Suddenly, I stumbled across a 12-month Program Marketing Internship in the Cisco Customer Experience Center in Lisbon, Portugal. I’ve always put instinct over logic, and when it comes to job hunting, I’m no different.

Employee Engagement 105

Employee Engagement Customer Experience Marketing ATS 105

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Whether that’s M&A activity or launching new products or re-envisioning the customer experience, it’s already clear what trends will be upon us.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. Harvard Business Review) In February 2020, Panera Bread announced the Unlimited Sip Club and rocked the coffee world. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

Mass Relators

JUNE 20, 2022

He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences.

Promotions 52

Promotions Management Employee Engagement Store Operations 52