Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

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Consumer Fulfillment Department Stores Sporting Goods 303

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. In 2020, Prime Day was delayed until October. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. Total sales rose 45.2%

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Returns Shipping Fulfillment Management 264

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

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Returns Consumer Shopping Accounting 287

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

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Consumer Loss Prevention Fulfillment Store Layout 247

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The study draws on the expertise of its team of global analysts covering 100 countries around the world to identify the traits that will define consumer behavior this year.

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Consumer Customer Experience Accounting Shopping 344

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. on March 22.

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Supermarket Fulfillment Returns Planning 203

Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London.

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Returns Location Fulfillment Consumer 286

Inside Retail

JULY 3, 2023

million in funding through private investors and extended its Australian Financial Solutions Group loan facility, which will be used to finalise the construction of its purpose-built customer fulfilment centre. The post Why Booktopia’s new CEO is turning the page and looking to return to growth appeared first on Inside Retail.

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Returns Fulfillment Planning Consumer 130

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. The retailer had operated a brick-and-mortar store in Arizona’s Scottsdale Fashion Square Mall, but closed it down in March 2020 just as COVID-19’s impacts were being felt.

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Returns Apparel Fashion Consumer 298

Inside Retail

APRIL 22, 2021

Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt. Direct-to-consumer selling. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Fulfilment of the future.

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

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Fulfillment Department Stores Customer Experience Fashion 188

Retail TouchPoints

MAY 6, 2021

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report.

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Fulfillment Shrinkage Department Stores Returns 327

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

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Payment Services Fulfillment Consumer Returns 243

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. In 2020, 56% of retailers added phone and text chat to replicate elements of the in-store experience online. Listen to the session on demand.

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Consumer Payment Services Fulfillment Advertising 136

Retail TouchPoints

FEBRUARY 10, 2021

In the summer of 2020, the athleticwear giant announced that it would be opening 150 to 200 smaller-format, digitally enabled mono-brand stores like Nike Live. The stores would include integrated online-to-offline capabilities as part of a digitally empowered phase of Nike’s Consumer Direct strategy , the Consumer Direct Acceleration.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The report predicts that regular dining out will be off the menu for cost-conscious consumers until 2028. trillion in 2023.

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Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

JUNE 15, 2021

As more consumers are vaccinated and COVID restrictions begin to ease, the key questions many retailers will be asking are what will consumers want to buy, and how can they make sure they have the right product, in the right place, as consumers start to resume some of their pre-pandemic activities? Know Where Your Product is.

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Drop-Shipping Fulfillment Returns Consumer 218

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Drop-Shipping Fulfillment Consumer Shipping 268

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

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Loss Prevention Merchant Services Fulfillment Returns 214

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. As consumers, we are accustomed to instant results. Embrace “Sign-up Culture” to Find the Right Fit.

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Fulfillment Point of Sale Consumer Shopping 264

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3% billion last year to $22.7 billion this year.

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Fulfillment Accounting Returns Consumer 288

Retail TouchPoints

OCTOBER 29, 2020

To understand the threat landscape for the upcoming 2020 holiday season, it is important to understand the creative ways criminals target the convenient ecommerce features that were designed to benefit customers during the pandemic. in costs related to chargebacks, merchandise and remediation time and expense. Impact on Merchants.

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Merchant Services Accounting Shipping Returns 152

Inside Retail

SEPTEMBER 20, 2021

Click and collect was a well-established channel prior to the Covid-19 pandemic and proved popular with a subset of regular consumers. In the US, for example, Target reported curbside sales growth of over 700 per cent in Q4 2020 , and Best Buy saw more than $2 billion in revenue from curbside or in-store pickup in Q2 2020.

Fulfillment 147

Fulfillment Sporting Goods Returns Consumer 147

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Up to 70% of people still agree that the coronavirus situation concerns them “hugely,” a slight drop from 79% in April 2020. Do you agree?

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Payment Services Consumer Shopping Returns 278

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

Shipping 247

Shipping Fulfillment Consumer Shopping 247

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1].

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Fulfillment Consumer Shipping Planning 194

Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

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Drop-Shipping Returns Shipping Consumer 249

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy.

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Fulfillment Checkout Store Layout Consumer 263

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

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Consumer Payment Services Returns Shopping 133

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Hybrid Shopping is Here to Stay.

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Promotions Shopping Consumer Fulfillment 272

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Other KPIs that the brand monitors include sales volumes across channels, overall revenue growth and the returns rate, which is crucial for maximising profitability and customer satisfaction.

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Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. were down 6% YoY in 2020, according to TrueCar , online used car sellers like Vroom and Carvana achieved record years. The numbers speak for themselves: Online sales of alcohol in the U.S.

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Returns Consumer Marketing Comparison Shopping 268

Retail TouchPoints

APRIL 27, 2022

Take an increasingly eco-conscious consumer set, combine it with decades-high inflation and supply chain snarls tying up new inventory and you have the perfect recipe for the rise of resale. The Outsized Problem of Oversize Returns. In fact, the EPA estimates 9 million tons of furniture ends up in dumps every year. .

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Returns Consumer Apparel Fulfillment 202