Remove 2020 Remove Comparison Shopping Remove Customer Experience Remove Returns
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Cars, Wine, Trees — COVID-19 Proved Once and For All that You Can Sell Just About Anything Online

Retail TouchPoints

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. were down 6% YoY in 2020, according to TrueCar , online used car sellers like Vroom and Carvana achieved record years. Overcoming Last Mile and Return Hurdles.

Returns 274
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Zebra Technologies releases 16th Annual Global Shopper Study

Mass Relators

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Retailers: Leverage Customer Data to Navigate Lower Spending Due to Inflation

Retail TouchPoints

The global financial shocks that started in 2020 have accelerated in 2022, with causes ranging from Russia’s invasion of Ukraine to recurring COVID-19 outbreaks and ongoing supply chain challenges. Shoppers want to feel seen and have their financial challenges recognized, and that’s only possible with careful analysis of customer data.

Consumer 269
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How to Forecast Demand in Retail (2020)

Retalon

That’s why retail key performance indicators are dominated by inventory-based metrics like Gross Margin Return on Investment and In Stock Percentage. Demand forecasting drives most of the business’ performance metrics by reducing inventory costs, increasing turnover, and improving the customer experience.

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Online vs. Offline Retail – Blurring the Line between Bricks and Clicks

Retalon

This is because today’s competitive advantage in retailing can often come down to the customer experience. Plus, going into a retail store significantly reduces the potential for returns and increases upsell opportunities. Creating a Consistent and Unified Customer Experience.