Remove 2019 Remove Drop-Shipping Remove Merchant Services Remove Returns
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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 153
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Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

Retail TouchPoints

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns.

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Google Doesn’t Care if it Sells Products, but it Cares a Lot About Attracting Shoppers. Here’s Why.

Retail TouchPoints

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It That’s a drop in the bucket compared to Amazon’s 1.7 We’re Not a Retailer, We’re Not a Marketplace’.

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Jason & Scot Show Episode 308 Amazon Q2 2023 earnings recap

Retail Geek

Jason: [17:48] Dsps are the third party delivery services that Amazon uses yeah. Scot: [17:52] Delivery service professionals yeah so that was interesting. The growth in 3p Services was actually faster than the retail growth as well so sort of implies that the volume went up but also Amazons. percent from last year so so. [5:15]

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Jason & Scot Show Episode 305 Amazon and Shopify Q1 2023 Earnings

Retail Geek

Scot: [2:38] Who will we have it’s been a while since we dropped a pod because we both had spring breaks and then you’ve been traveling a bit so it’s great to be back. Adjusting their returns policy as well but like they’re they’re all in on that fast same day delivery.

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Jason & Scot Show Episode 251 Annual Predictions 2021

Retail Geek

The year of returns – “happy returns” – a startup raises $100M+ in space. for year of returns). 5% of retail in 2019, could be 8-10% in 2020 (as measured by IRI, for CPG private label). Amazon Shopify Competitor (shipping solution). Shipping (Shopify) – launch own DSP. Merge with Alibaba?