Remove 2019 Remove Drop-Shipping Remove Fulfillment Remove Returns
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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 247
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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Preparing Retail Supply Chains for a Post-COVID World

Retail TouchPoints

Delivering on Promise and Your Fulfillment Options. At the moment it is hard to accurately determine how much digital sales will drop (if at all), and whether this drop will be more than compensated for by an uptick in in-store sales. Many retailers are struggling to make the plethora of new fulfillment options profitable.

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Nike Returns to its Oregon Roots with Latest ‘Live’ Store Design

Retail TouchPoints

The new strategy came as no surprise; the company already had pulled its products off Amazon in late 2019 as part of an ongoing pivot to focus on growth via its own channels, paring back the number of retailers it partners with and investing more in its own stores, website and mobile apps.

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How Retailers Can Make Effective Changes for Better Logistics Operations

Retail TouchPoints

from 2019, totaling $188.2 This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible.

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Salesforce’s Top 5 Predictions for Holiday 2022

Retail TouchPoints

While we predict that ASP will increase monthly between 8% and 12% for the remainder of 2022, there is a silver lining for holiday shoppers: the return of discounting. Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled. 5: Retailers will Test NFT Drops.