Remove 2019 Remove Accounting Remove Drop-Shipping Remove Merchant Services
article thumbnail

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Just last year, total returns accounted for $761 billion in lost sales for U.S. during the returns process. retailers, according to NRF. Free returns alone aren’t enough, though.

Returns 290
article thumbnail

Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. Stressed Consumers Spread Out Spending with BNPL. said Pandya. “

Consumer 260
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Google Doesn’t Care if it Sells Products, but it Cares a Lot About Attracting Shoppers. Here’s Why.

Retail TouchPoints

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It That’s a drop in the bucket compared to Amazon’s 1.7 We’re Not a Retailer, We’re Not a Marketplace’.

article thumbnail

The Looming Spike In Returns Abuse

Retail TouchPoints

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

Returns 150
article thumbnail

5 Holiday Trends to Watch Include Rise of ‘Couch Commerce,’ Curbside Pickup

Retail TouchPoints

RetailNext found that Black Friday store traffic dropped by 48% year over year, with jewelry (-53.5%), footwear (-52.8%) and apparel (-50.2%) seeing the most significant drops. over the 2019 holiday. Mobile continued strong on Cyber Monday, accounting for 37% of that day’s sales.

article thumbnail

Jason & Scot Show Episode 309 Instacart IPO Filing

Retail Geek

Jason: [8:04] No I was just I was just thinking that they I assume they left it blank because the underwriters were out of practice. There’s also the others you can think of Jason there’s this one.

article thumbnail

Jason & Scot Show Episode 288 – News and Q4 Earnings Report’s

Retail Geek

It wouldn’t have felt any different than e-tail 2019 felt to me so I think people were like frankly pretty excited about getting back together. your Share account so when your chair count goes up it puts a natural pressure downward pressure on your EPS number. [5:44] kind of like a ship station they acquired point of sale system.