Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. In 2019, RSG Acquisitions bought Olympia’s intellectual property, online stores and 75 of its then 152 stores.

Planning

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. At that time its stated goal was reaching the 30 -store mark by 2023.

Planning

Retail TouchPoints

MAY 22, 2023

With the exception of 2020, the total number of shoplifting complaints across New York City’s five boroughs has increased every year since 2018 — although there are signs that this tide is turning in 2023. The plan includes targeted solutions to reduce retail theft perpetrated by individual shoplifters as well as by organized crime rings.

Planning

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Katz spent 33 years with Neiman Marcus, including eight as CEO, before retiring in 2018.

Customer Experience

Retail TouchPoints

SEPTEMBER 23, 2022

19 investor day, Ralph Lauren revealed that its growth plans through 2025, which will include opening 250 stores globally. The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

Department Stores

Retail TouchPoints

DECEMBER 20, 2021

Sears is planning for the sale or redevelopment of its Hoffman Estates, Ill. The department store chain also has been steadily shrinking its property holdings since it filed for bankruptcy in late 2018 before being rescued by former CEO Eddie Lampert’s Transformco in early 2019.

Department Stores

Retail TouchPoints

MAY 20, 2024

Boosting BOPIS Speed and Performance Michaels, which has used a range of Manhattan solutions since 2018, also leveraged Manhattan Active Omni to improve the efficiency of its buy online, pick up in-store (BOPIS) offering, which comprised 70% of all omnichannel orders in 2023.

Shipping

Retail TouchPoints

AUGUST 13, 2024

During his tenure, Narasimhan supported Starbucks’ supply chain innovation, helped store operations and improved the partner (employee) experience, according to a company statement. However, it recently has leaned heavily into store formats that focus on speed and efficiency. Although he was named incoming CEO on Sept.

Customer Experience

Retail TouchPoints

MAY 10, 2021

Chang has been President of PacSun since 2018 and has served in multiple senior positions since joining the company in 2006. Relich will oversee operations, including sourcing/supply chain, distribution, planning and allocation, IT, finance, legal and human resources. Both will serve on the company’s Board of Directors.

Specialty Retailers

Retail TouchPoints

NOVEMBER 23, 2021

While holiday shopper participation during the Thanksgiving through Cyber Monday period remains very high, it has been on the decline: 71% of consumers plan to shop this year, compared to 74% in 2020 and 79% in 2019, according to Deloitte. Additionally, ecommerce shopping has become the norm on Thanksgiving.

Shopping

Retail TouchPoints

JUNE 28, 2022

The retailer’s products are available on Amazon and at Ulta and Ulta Beauty at Target stores, as well as its own Hair Color Bars. The company plans to end 2022 with 80 Bars, up from its current total of 65 locations.

Marketing

Retail TouchPoints

AUGUST 12, 2022

Sears Holdings and its creditors have reached a $175 million settlement agreement with former CEO Eddie Lampert and other investors that will clear the way for the retailer to execute its long-delayed bankruptcy plan. Lampert exited the CEO role when Sears entered bankruptcy in October 2018 and stepped down as Chairman in February 2019.

Planning

Retail TouchPoints

MAY 10, 2023

The retailer was acquired by South African holding company Steinhoff International in August 2016, then filed for bankruptcy protection as part of a reorganization in October 2018. In January 2022 , Mattress Firm filed for an IPO, but cited market volatility when it put those plans to bed one year later , clearing the path for an acquisition.

Promotions

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. In 2020, we significantly beat our StyleConnect sales plan with strong double-digit growth,” she added.

Clienteling

Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. The plan, which was first announced in February 2021, may end up seeing a loss on the $14 billion it spent four years ago to acquire some of the country’s top-performing malls. URW valued its U.S. portfolio at $13.2 malls as prime targets.

Payment Services

Retail TouchPoints

SEPTEMBER 10, 2020

Pioneering off-price retail chain Century 21 Stores has filed for Chapter 11 bankruptcy protection and plans to shut all 13 of its stores in New York, New Jersey, Pennsylvania and Florida. Business remained slow for a few years as lower Manhattan recovered.”.

Planning

Retail TouchPoints

APRIL 20, 2021

In 2018, he added Chief Administrative Officer to his title. Eddy also will join BJ’s Board of Directors. Laura Felice — currently SVP and Controller — has been appointed to replace Eddy as CFO. Eddy joined BJ’s in 2007 and assumed the role of EVP and CFO in 2011.

Wholesale

Retail TouchPoints

MARCH 3, 2022

Even as Amazon continues to open fashion, grocery and convenience brick-and-mortar stores, the ecommerce giant announced planned closures of all 68 of its 4-star , Books and Pop-up locations — 66 stores in the U.S. and two in the UK. and in Los Angeles later this year.

Location

Retail TouchPoints

SEPTEMBER 16, 2020

GNC Holdings has canceled its planned auction and will move ahead with plans to sell itself to China-based Harbin Pharmaceutical Group , according to bankruptcy court filings. However, GNC stated that since 2018, Harbin’s controlling stake was already subject to review by the CFIUS for “any U.S. national security implications.”

Planning

Retail TouchPoints

APRIL 24, 2023

Tritton’s predecessor, Steven Temares, resigned in May 2019, also due to investor pressure , after the company’s share price dropped from $80 in January 2014 to $10 in December 2018.

Payment Services

Retail TouchPoints

NOVEMBER 8, 2022

2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. The move sets in motion a succession plan for Gass to succeed Bergh as CEO within the next 18 months. Beginning Jan. Michelle Gass. “We

Department Stores

Retail TouchPoints

SEPTEMBER 22, 2022

since she was appointed as CEO-Elect in May 2018. We urge the Board to announce a thoughtful succession plan and run a robust search process that accounts for interviewing a highly diverse group of qualified candidates,” said Ancora. The fact is that Ms. Net sales fell 8.5%

Operating Expenses

Inside Retail

JUNE 30, 2021

Takashimaya opened its first store in Kyoto, Japan, in 1831, selling gofuku (formal kimono). It started expanding in the early 1930s and is now one of the largest department store operators in Asia, with a presence in China, Thailand, Vietnam and Singapore. 3: Reduce your power usage and switch to alternative energy sources.

Department Stores

Retail TouchPoints

FEBRUARY 10, 2022

It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. Since taking the helm of the nutrition and wellness retailer in 2018, Leite has introduced a broad range of initiatives aimed at reviving and growing the business.

Inventory Management

Retail TouchPoints

APRIL 23, 2024

in 2018, when it acquired Finish Line for $558 million. This latest acquisition will add 1,169 Hibbett , City Gear and Sports Additions stores operating across 36 states to JD Sports’ roster of more than 3,400 stores in the UK, Europe, North America and Asia Pacific. JD Sports entered the U.S.

Fashion

Retail TouchPoints

FEBRUARY 12, 2021

RFID is also being extended for item-level identification as part of future-forward innovation plans, such as the adoption of blockchain for increased transparency. Many will also need to speed up digital transformation plans in order to adapt to?consumer consumer reliance on ecommerce, in-store pickup, and self-checkout.?.

Fulfillment

Retail TouchPoints

AUGUST 14, 2023

The goal of operational preparation processes is to set retailers up for rollout at scale, and across diverse markets, store sizes and formats. Autonomous store is no longer just a theory or trend — since their inception in 2018, dozens of stores have been deployed around the world, with a vast majority in the past year alone.

Payment Services

Retail TouchPoints

JULY 9, 2021

Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas. Walmart has announced plans to emit zero carbon in its stores by 2040. locations.

Management

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Retail TouchPoints (RTP): What implications do the five emerging customer segments have for retailers as they plan for a post-pandemic future?

Consumer

Retail TouchPoints

OCTOBER 12, 2021

In fact, JOANN began an initiative to improve the store experience, involving everything from lighting, fixtures, open spaces, work tables and in-store tech, in 2018, with a pilot store in Columbus, Ohio. “It Over the next seven to eight years , the retailer plans to refresh its entire fleet of 850 stores.

Customer Experience

Retail TouchPoints

JUNE 10, 2020

An additional 150 stores could be closed by the end of Signet’s fiscal year, on January 30, 2021. As part of its Path to Brilliance initiative, the company already reduced its store count by approximately 125 locations in 2019 and 262 in 2018. Signet now operates approximately 3,200 stores.

Jewelry

Inside Retail

FEBRUARY 20, 2024

The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio. While the new Starbucks in Washington, DC is the first store designed with an inclusive setup, it will not be the company’s last.

Store Operations

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. Untuckit has been on a multifaceted growth path in 2024.

Wholesale

Mass Relators

JUNE 20, 2024

In the eight years since joining DG, he has progressed through roles including district manager, regional director, human resources director and director of store operations, emerging markets where he supported the launch of DG’s first store in Mexico. Matt Frame has been promoted to division vice president, store operations.

Beauty and Health

Wiser

FEBRUARY 13, 2019

billion in the third quarter of 2018, but based on our survey, shoppers aren’t interested in upping that total on Valentine’s Day. Instead, 45 percent plan a date night and 24 percent spend the romantic night at home. Naturally, free shipping was much lower, likely connected to the preference for brick-and-mortar stores over online.

Discount Store

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. He joined Dollar General in 2018 as vice president and chief global sourcing officer. Dollar General has also promoted Kimberly Huffman to vice president of human resources.

Promotions

Mass Relators

JUNE 29, 2021

executing Raley’s strategic plan and in expanding its digital capabilities. Wingo’s new title is vice president, operations. In 2018 Wingo was promoted to executive director of store operations, a title he held until his latest promotion. “Both epitomize servant leadership and Raley’s family values.”. Craig Benson.

Promotions