Retail TouchPoints

JUNE 11, 2024

Although the Retail Innovation Conference & Expo agenda was replete with topics and trends around driving next-gen commerce experiences, from connected TV (CTV) to social commerce and retail media, the heart of each session was brimming with a candor — and even a vulnerability — not often found on event stages.

Beauty and Health 260

Beauty and Health Consumer Social Commerce Customer Experience 260

Retail TouchPoints

NOVEMBER 5, 2021

Additionally, many retailers leverage the built-in audiences on social platforms such as Pinterest for their livestreaming efforts. However, Wayfair has frequently positioned itself on the cutting edge of innovation; for example, the retailer added AR to the Android version of its mobile app in March 2018.

Shopping 264

Shopping Consumer Social Commerce Customer Experience 264

Inside Retail

MARCH 20, 2024

Aesthetic luggage for everyone on-the-go wear American on-the-go brand Béis was founded by actor and entrepreneur Shay Mitchell in 2018 to fill a gap in the luggage market for functional travel products that were chic, and affordable. But for those who can, a whole new world of customer experiences awaits them.”

Marketing 246

Marketing Consumer Location Promotions 246

Retail TouchPoints

NOVEMBER 7, 2023

But after the brand’s exit from bankruptcy in 2018, it has been on an aggressive turnaround mission that has included a new store strategy that brought Claire’s outside of shopping malls, a new loyalty program strategy and a new executive leadership team.

Advertising 264

Advertising Jewelry Consumer Accessories 264

Retail TouchPoints

DECEMBER 6, 2022

The French native got her start in the company’s management trainee program and has steadily worked her way up the ranks, and around the world, with stints in India and Bangkok before arriving in New York City in 2018. Now she’s President of L’Oréal’s largest North American group, the Consumer Products Division.

Consumer 290

Consumer Marketing Shopping Social Commerce 290

Inside Retail

MAY 7, 2023

Eighty-three per cent of them already shop online today, and customer experience matters a lot to them. Since 2018, the number of Millennials who mostly or always shopped online has nearly tripled and their use of social media has almost doubled. Digital savvy millennials will be 35 to 44 years old in 10 years.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

Inside Retail

APRIL 17, 2025

Back in 2018, when Archer founded Duel, almost zero per cent of any brand marketing budgets were allocated to encouraging advocacy and word of mouth. Next, brands should create a remarkable customer experience and brand essence that makes people feel compelled to talk about.

Social Commerce 130

Social Commerce Marketing Fashion Consumer 130

Retail TouchPoints

JULY 14, 2020

Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers. We’re appealing to young professionals who are exploring the makeup world instead of simply using the legacy brands from when they grew up. RTP: What have been some of your most successful marketing strategies?

Checkout 207

Checkout Fulfillment Shipping Payment Services 207

Inside Retail

FEBRUARY 15, 2024

As Joe Yan, ContextLogic’s CEO, stated in a press release posted on Wish’s website, “Integrating the Wish platform into Qoo10 will create a true global cross-border e-commerce platform to support the massive market demand. It was reportedly the most downloaded US shopping app in 2017 and the most downloaded e-commerce app worldwide in 2018.

Merchant Services 130

Merchant Services Customer Experience Consumer Shopping 130

Retail TouchPoints

NOVEMBER 1, 2024

In 2018 and 2019, there were many celebrity scandals, including the sexual assault case against rapper Kris Wu. In the early days of the metaverse , we saw these young-looking, highly futuristic avatars break onto the scene, largely because they fit naturally into these highly digitized spaces.

Marketing 293

Marketing Accounting Consumer Social Commerce 293