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Second strike: Fitbit fined again for misrepresentation

Inside Retail

Thirty-nine of those consumers contacted Fitbit about a replacement product, but the company told them that the warranty period was that of the original product and that it was no longer valid. The ACCC said that Fitbit also said it would only replace faulty products for the remainder of the calendar year or 30 days, whichever was longer.

Consumer 262
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Walmart Sues BJ’s Over Mobile Self-Checkout Technology

Retail TouchPoints

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. At the height of the pandemic in November 2020, Capgemini reported that 84% of consumers relied on touchless technology to avoid physical contact in stores.

Checkout 253
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Retail and Healthcare: A Relationship that Today’s Technology can Promote, Strengthen and Expand

Retail TouchPoints

At its core, personalization is about understanding how to contact patients in ways that will garner the best response, particularly when payments are due. She was recognized as a DSN Top Women in Health for Business Excellence in 2023 and by Hot Topics in 2016 as one of the Top 100 U.S. Sales Leaders & Operations Executives.

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Melbourne restaurant Calia collapses, owing $2 million to hospitality platform Liven

Inside Retail

Launched by entrepreneur Jason Chang in 2016, Calia boasts gourmet cuisine prepared by chefs with Michelin-starred pedigree. However, while gift card holders are usually considered unsecured creditors to a business when it enters voluntary administration, Calia says customers seeking refunds for unspent credits should contact Liven directly.

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ASBFEO welcomes Franchise regulatory framework review

Inside Retail

Recent statistics published by the ASBFEO in relation to its mediation services and dispute resolution support function point to the importance of accessible and effective dispute resolution under the Franchising Code, with approximately 15 per cent of all contacts made to the ASBFEO relating to franchising matters. The ABS also reported 4.4

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. It’s no wonder companies have been discouraging live contact with customers as much as possible in recent years. Since 2016, Ada’s AI-powered platform has automated more than 4.7

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Roark Capital to buy sandwich chain Subway for up to US$9.55 billion

Inside Retail

The deal contact allows for 12 months for the transaction to be completed, according to the sources. Roark took the view that the restaurant market is too fragmented for the deal to raise competition concerns, the sources added.

Finance 246