Exclusive Q&A: Cashierless Grocery Requires a ‘Very Human Response to the Customer’
Retail TouchPoints
OCTOBER 3, 2022
Douang: When we first launched the business in 2016, we only had what we called ‘the resident format,’ which was internally focused or inside an already secure environment. But the goal from the beginning was always to open this up to the general public and when the pandemic hit in 2020, we knew we had to accelerate that plan.
Let's personalize your content