Exclusive Q&A: Cashierless Grocery Requires a ‘Very Human Response to the Customer’
Retail TouchPoints
OCTOBER 3, 2022
Douang: When we first launched the business in 2016, we only had what we called ‘the resident format,’ which was internally focused or inside an already secure environment. Anybody who lives in the community can create an account, use our mobile app and get into the store. Their expectations are very aligned with the digital world.
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