2015 Finance Retail Trends Returns 
Indigo 9 Digital
MAY 19, 2023
A study by the Capgemini Institute found that on average retailers charge their customers just 80% of the cost of delivering goods. Not having eCommerce also means that Primark does not have to subsidize the cost of returns and the return rate for clothing bought online is quite high. Returns made in store are also free.
Indigo 9 Digital
JANUARY 12, 2023
If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. He did nothing to maintain the stores — nothing to spiff them up and make them a nice place to go shopping,” says Robin Lewis CEO of the Robin Report and a retail industry analyst.
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