Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 250

Customer Experience Promotions Store Operations Marketing 250

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Self-serve kiosks and mobile apps integrate digital technology for a well-rounded and exciting customer experience.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

SEPTEMBER 24, 2021

“The retail component was another way for UNTUCKit to be visible and interact with customers, and essentially come to life in places where they were. UNTUCKit initially broke into brick-and-mortar in 2015 and has been lauded as one of the early DTC brands to successfully transition to store-based selling.

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Fulfillment Management Location Promotions 222