Retail TouchPoints

OCTOBER 2, 2020

A 20-year veteran of the company, Decker has served as EVP of Merchandising since 2014. The home improvement retailer also announced additional senior leadership promotions. Jeff Kinnaird has been promoted to EVP of Merchandising, reporting to Decker. Michael Rowe has been promoted to President of The Home Depot Canada.

Promotions 164

Promotions Merchant Services Store Operations Advertising 164

Retail TouchPoints

JULY 21, 2022

Nick Daniel, Etsy VP of Product Management, has been promoted to the CPO role formerly held by Patel Goyal, and both Patel Goyal and Daniel will report to Etsy CEO Josh Silverman. I have no doubt Kruti is the right leader for Depop’s next chapter as we focus on nurturing its passionate community and improving the customer experience.

Advertising 308

Advertising Promotions Management Fashion 308

Retail TouchPoints

NOVEMBER 13, 2023

Retail TouchPoints (RTP): The Marlow Pillow was developed based on customer feedback and insights. Kelly Hallinan: After launching Brooklinen in 2014 and starting to grow our product assortment, we were hearing anecdotally that many of our customers were struggling to understand the pillow market.

Wholesale 256

Wholesale Advertising Consumer Promotions 256

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

MARCH 22, 2023

Many brands, including Coach, Louis Vuitton, Samsung, WhatsApp and BMW have caught on to the benefits of this surreal and sensory approach to advertising. 3D billboards — also known as anamorphic billboards or out-of-home (OOH) billboards — use 3D footage to create an illusion similar to our experience of human vision.

Advertising 279

Advertising Promotions Consumer Marketing 279

Indigo 9 Digital

MARCH 17, 2022

your Facebook advertising budget is running out) can be a blessing in disguise as it forces you to think of more creative ways to acquire new customers. Launch a bring a friend & get a discount promotion. Try offering a promotion where to receive a discount a customer must bring a paying friend with them.

Beauty and Health 90

Beauty and Health Promotions Marketing Shopping 90

Retail Geek

MAY 13, 2021

In 2014 Brad Stone wrote the seminal biography of Amazon, “The Everything Store.” Revenue model of you know selling things on amazon.com and they experimented they went through banner ads they went to. In episode 263 is an interview with Brad Stone about his new book, Amazon Unbound.

Fulfillment 52

Fulfillment Advertising ATS Customer Experience 52