2011 Customer Experience Marketing Retail Trends 
Indigo 9 Digital
AUGUST 12, 2022
To get a sense of why this was a big deal, consider this, in January of 2021 GameStop’s stock was up an eye watering 1,625% and between December 31st, 2000 and the end of January 2021 GameStop’s market valuation increased from $1.3 GameStock’s revenues reflect this shift with sales peaking in 2011 at $9.6 billion to $21 billion.
Indigo 9 Digital
MARCH 31, 2023
But the truth is Nordstrom’s failure in Canada can’t be simplified, by saying, as many are, that Nordstrom didn’t understand the Canadian market. Nordstrom operates in one of the hardest categories in retail, apparel and accessories. Over the past decade that Nordstrom has been in Canada there have been material changes in the market.
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Indigo 9 Digital
MAY 10, 2023
By Tricia McKinnon Starbucks is a company that has long known that the future of retail is tied to technology. Then it began offering in app payments in 2011. We continue to leverage the advantages of our mobile app to elevate the personalization of the customer experience and deepen customer engagement….Our
Indigo 9 Digital
MAY 10, 2023
Starbucks is a company that has long known that the future of retail is tied to technology. Then it began offering in app mobile payments in 2011. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work.
Indigo 9 Digital
MAY 10, 2023
While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. From adding digital ordering kiosks in restaurants to creating one of the most widely used mobile apps in the retail sector many companies are taking cues from McDonald’s. More personalized customer interactions.
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