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Seen and Heard at #NRF2024: 5 Trends from the Big Show

Retail TouchPoints

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.

ATS 233
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No one will escape: Industry leaders on navigating the retail recession

Inside Retail

He believes that there are similarities between the current situation and the Global Financial Crisis (GFC) in 2008, with the rate of inflation more significant now. However, it’s more important than ever that claims are reinforced with evidence, with customer retention being critical in this economic environment.

Consumer 246
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How to Get the Most Out of Loyalty Programs During an Inflation Crisis

Independent Retailer

The United States’ consumption of candy increased sharply during the economic downturn that began in 2008. Cadbury’s profits went up 30 percent in 2008, Nestle saw an 11 percent growth that year, and The Hershey Company’s overall sales increased five percent a year from 2008 to 2010 during the worst part of the recession.

Returns 52
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Brand Loyalty is Put to the Test

Rangeme

According to Bain & Company, a 5% increase in customer retention correlates with an increase in profit of at least 25%. 42 Interesting Stats about Customer Loyalty You May Not Know. Since the 2008 recession, consumers started to look for brands and products that offer better value for money. 5 Amaresan, Swetha.

Consumer 105
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Starbucks’ Strategy: 4 Actions it Used to Grow Into a $100 Bln Company

Indigo 9 Digital

Johnson has said that that: "digital relationships drive significant long-term value to Starbucks through more frequent occasions, increased spend, improved customer retention, and marketing efficiency." Then between 1998 and 2008 Starbucks increased its number of locations from 1,886 stores to 16,680.