Retail TouchPoints

FEBRUARY 26, 2024

Sherwood took Retail TouchPoints behind the scenes of the chain’s technology and service evolution as it continues to grow across the West. When David Sherwood joined the family business in 2001, the plan was to sell. But in the process, he fell back in love with the business he had grown up in, and the plan changed. “I

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Indigo 9 Digital

MAY 2, 2022

As an icebreaker, we said, ‘tell us about the best service experience you’ve ever had.'” “Of the 18 people, 16 said it was in a hotel. It has been nearly 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. Nordstrom is betting on services to provide a great customer experience.

Customer Experience 52

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Retail Geek

JUNE 13, 2022

5:15] Another hobby of I guess it was a shared one is we like to coin phrases, one of the ones that I coined was Zero friction addiction so when consumers have these low-friction experiences not only are they great.

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