Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

FEBRUARY 14, 2023

Method launched in 2001 and had grown to $100 million in revenue by 2012 when it merged with soap brand Ecover. When Dubitsky first launched Hello, there was some confusion as to why he chose the wholesale route. Photo credit: Method Dubitsky went on to lead early investment in the brand and served on its board for five years.

Consumer 224

Consumer Marketing Promotions Wholesale 224

Mass Relators

JANUARY 21, 2023

Obray was fiercely committed to the strength of the independent grocer, customer care and collaboration among his industry peers. At the time of his passing, Obray was a vocal participant in FMI’s Wholesaler Share Group and an active member of FMI’s Board of Directors. In 2001, industry relations was added to Rick’s responsibilities.

Beauty and Health 52

Beauty and Health Grocer Merchant Services Consumer 52