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5 Tips on Connecting with Consumers from the Founder of ‘Disrupter’ Brands Hello and Eos

Retail TouchPoints

His answer was that] the biggest thing you buy as a consumer is your home, and he didn’t just mean in scale and size, he meant financially, emotionally. Method launched in 2001 and had grown to $100 million in revenue by 2012 when it merged with soap brand Ecover. Don’t focus on consumers, focus on people. How is it made?

Consumer 224
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How to ensure Black Friday doesn’t become the nightmare before Christmas

Inside Retail

Even before thinking about the specifics, the timing of these sales appears challenging for both retailers and consumers, not to mention supply chains. Noticing these challenges, we teamed up with Associate Professor John Hopkins to explore how BFCM might be impacting Christmas, from supply chain to consumer behaviour.

Consumer 246
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Retail appointments for the week

Inside Retail

On Friday, JB Hi-Fi Group CEO Richard Murray officially left the consumer electronics company, where he has held various roles for the past 18 years, to lead Solomon Lew’s Premier Retail business; Terry Smart, previously managing director of The Good Guys and CEO of JB Hi-Fi, took over the top position.

Fashion 130
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Card payments in Singapore to grow by 8% in 2022, says GlobalData

365 Retail

in 2020 – its first annual contraction since 2001. Singapore has made significant progress towards becoming a less-cash society in the last few years, supported by high banked population and consumer awareness of electronic payments. Consumers are gradually moving away from cash to electronic payments including card payments.

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Top 5 Customer Service & CX Articles for Week of February 19, 2024

Hyken

How to Become One of the Top Customer Satisfaction Companies by John Dijulius (John Dijulius) Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out with high customer satisfaction scores for delivering exceptional service in the United States.

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Dollar Tree adds two to leadership team

Mass Relators

Flanigan joined Dollar General as senior vice president, global supply chain in May 2008 and was promoted to executive vice president in March 2010. From September 2001 to October 2005, he was vice president of logistics for Safeway Inc., Flanigan most recently served as executive vice president, global supply chain, at Dollar General.

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FMI honors seven food industry executives

Mass Relators

Their time-tested skills and cultivated expertise promoted food industry growth and gracefully elevated the industry’s profile, even when faced with the toughest economic environment in 40 years.” Esther Peterson Award for Consumer Service Elizabeth Chace-Marino, Manager of Government Affairs at Ahold Delhaize USA, Inc.,