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Mango Plans to Operate 42 U.S. Stores by Year End, 20+ More in 2025

Retail TouchPoints

one of its three main markets by 2026, Mango plans to operate 42 stores in the country by the end of 2024. The apparel retailer also plans to open more than 20 locations next year, primarily in the Sun Belt and Northeast, according to CNBC. The retailer’s target is to operate approximately 65 U.S.

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Macy’s Store Closures Partially Responsible for 274% Increase in Retail Layoffs, According to a New Report

Retail Wire

In January, the department-store icon confirmed plans to shutter 66 under-performing locations across 22 states—the first tranche of a strategy that will ultimately cull 150 stores by 2026. For publicly traded chains, payroll trimming is often the fastest lever for defending margins when top-line sales wobble.

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How Emotional Insights Transform Your CX Strategy

Retail TouchPoints

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

The immersive activity rooms and multiple consumer experiences are innovations that The North Face will definitely be taking into more stores across Europe, she added. For us the store is a place for curiosity and exploration, said Cerletti.

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How AI-Generated Digital Store Twins Help Lowe’s Optimize Layouts, Merchandising

Retail TouchPoints

Lowes also is planning to roll out chatbots for its customers this spring, one of the retailers busiest seasons. We think about gen AI tools as giving superpowers to associates, and were close to that vision, she added. When the associate comes to the customer, they feel confident that they have all the tools to help that customer.

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Robots in retail: Balancing automation with the human touch

Inside Retail

The retail giant deployed Bossa Nova Robotics’ shelf-scanning robots across hundreds of US stores, with the specific aim of streamlining store operations without sacrificing valuable customer service and experience.

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Bath & Body Works Debuts Tech-Enhanced Experiential Store Design

Retail TouchPoints

Bath & Body Works has introduced its new Gingham+ store design in more than 15 locations, including stores in South Korea, Los Angeles and Texas, and plans to continue rolling out the refreshed aesthetic in a majority of its planned U.S. store openings going forward. The retailer generated net sales of $7.3