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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. When stores began to reopen, there was a fear that consumers would storm return desks. Fortunately for retailers, that surge did not materialize.

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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. These locations include physical stores that take in returns for other retail brands, as well as office buildings, post offices and shipping company stores, kiosks and more.

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