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Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success

Retail TouchPoints

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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How Victoria’s Secret Chile Leveraged Click-and-Collect to Boost Incremental Sales 20%

Retail TouchPoints

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions.

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Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

But BOPIS is projected to drive $28 billion in incremental in-store sales this holiday season, and Salesforce reported that 39% of online shoppers seek out a BOPIS option. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Consumers want to avoid a situation where they’re hunting around for a product in-store and waiting in long lines in this pandemic-type environment.

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. A fast, flexible and responsive fulfilment process. Optimized supply chain management to avoid stockouts and overstocking. Embrace the Need for Speed .

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How the rise of online scams and fakes is changing consumer behaviour

Inside Retail

Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity. Discounts, promotions, and sales are the top priority for e-commerce shoppers, followed closely by a desire for value-for-money products.

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Amazon to Add 150,000 Workers for Holiday Amid Corporate Hiring Freeze

Retail TouchPoints

The 150,000 new positions will include full-time, seasonal and part-time roles across a range of jobs, including stowing, picking, packing, sorting, shipping orders and more. Jobs are available across the U.S., Retailers across the board are prepping for what many analysts believe will be an extended holiday shopping season.