Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 244

Finance Merchant Services Payment Services Fulfillment 244

Retail TouchPoints

OCTOBER 4, 2023

The UK’s largest independent builder’s merchant, MKM Building Supplies , recognized that the building supplies industry was changing, with 45% of its current customer base set to retire within the next five years. One BigCommerce merchant saw conversion rates jump from 52.9% after deploying both of these tactics.

Merchant Services 255

Merchant Services Social Commerce Checkout Payment Services 255

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. However, BNPL is now neck-and-neck with store credit cards at 13%.

Consumer 260

Consumer Merchant Services Payment Services Drop-Shipping 260

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Striking while the Buy Now, Pay Later iron is hot. 17 from 12 to 12:30 p.m. 17 from 2:15 to 2:45 p.m.

Merchant Services 292

Merchant Services Payment Services Consumer Beauty and Health 292

Retail TouchPoints

JULY 17, 2020

Similar to the way a flagship store allows shoppers to hang out with like-minded people, an online community lets consumers engage with others — and even aid in answering questions and solving problems. Another way for retailers to distinguish themselves is through online communities.

Merchant Services 203

Merchant Services Payment Services Shipping Shopping 203

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. But retailers’ needs can change, sometimes quite quickly, as they did during COVID-19 when many merchants began scheduling specific shopping appointments with customers, both virtually and in person.

Point of Sale 216

Point of Sale Merchant Services Payment Services Checkout 216