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How digital payments can help businesses lead in customer experience

Inside Retail

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

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Gen Z’s Message to Merchants: Meet Us in the Metaverse

365 Retail

A new study from FIS ® (NYSE: FIS), shows how the shopping preferences of younger UK consumers have shifted as adoption of embedded finance services reaches mainstream usage among Millennials and Gen Zs, while their older counterparts are less engaged with newer, digitally-oriented financial experiences.

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Consumer card spending grew just 3.1 percent in January as Brits opted for nights in and home-cooked meals

A1 Retail

However, pointing to improving optimism, consumers’ confidence in both their household finances and ability to spend within their means reached its highest point in over two years. Growth in supermarket spending increased to 5.2 percent year-on-year in January – less than the latest CPIH* inflation rate of 4.2 percent – up from 2.8

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FMI honors seven food industry executives

Mass Relators

The seven executives — Rick Brindle, Elizabeth Chace-Marino, Ron Edenfield, Bob Obray, Art Potash, Gordon Reid, and Joe Sheridan — have exemplified food industry excellence through first-rate company leadership, community impact and customer service, according to FMI. Supermarket,” was an avid industry collaborator.

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With ChatRhino, Chinese e-commerce giant JD.com aims to bring AI to retail

Inside Retail

The AI model – which is the same type of technology used to train chatbots like ChatGPT – is designed to address challenges in sectors such as retail, logistics, finance, health, and urban planning, by leveraging a mix of 70 per cent generalised data and 30 per cent native intelligent supply chain data.

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CCS 2022: Experts Provide Lessons and Best Practices from the Great Acceleration

Retail TouchPoints

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. It’s no wonder marketers and merchants are overwhelmed trying to capture consumers’ attention and convert them.